I stayed their with my family. The room was nice, and clean (or at least as clean as it can get). The carpets would make by feet dirty,but they weren't the worst like the carpets at the four seasons in Gatlinburg. We got a lot of use out of the fireplace, and the balcony. The jacuzzi in the middle of the room was odd but fun! The staff is the worst! If it were up to me I would fire all of them and get a whole new group. The people at the front desk had no concern for you whatsoever. If you needed something they were no interested in helping, you. Like my dad had went to get extra coffee packets and the lady had brought out 3 packs and handed them to him, she then preceded to yell at him saying he can only have 2 and took 1 right out of his hands. I had no idea why she would do something like that! Also several times the staff would eat all over the front desk and talk on their cells to their friends. There was always a long line at the front desk if you needed anything cause they were all so LAZY and RUDE! Also the cleaning lady's are also horrible! There is a "policy" at the hotel that it is "non smoking" yet our maid smoked in our hallway and in our room! It was awful. We asked her not to smoke sevreral times and even told the front desk! Nothing was done. After that she began cleaning our room sloppy, beds wouldn't be fully made and then no new towels. Trash would not be all taken out. Then I started to miss items. I left a ring, a pair of earnings, and some earphones on the side table , they had gone missing. Never found them. We had told the front desk, apparently the maid accidentally "threw them out in the trash". That is absolutely whatsoever no acceptable. I had a fun vacation, but next time I will be looking for a better hotel. One with actually decent staff.
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- Also Known As:
- Bearskin Hotel On The River
- Bearskin Lodge Gatlinburg Tennessee
- Bearskin Lodge On The River Gatlinburg Tn