I made this trip on July 9, 2013. I get to the hotel & was told my room was ready. I go to the room & it wasn't ready, no big deal. I got in the room & wanted to kick back & watch a movie. (I always bring a DVD player.) Couldn't get the TV to change over so I called the front desk & they said they would send someone up. I was going to get on the internet & discovered it was down. No one ever showed up to check the TV. I called 3 times in 2 days about the TV. I go down to the office to see if they had some paper towels & the guy at the desk said he didn't have any & then rudely asked, "Why do you need paper towels for anyway?" I was upset at this point & said, I'm out of kleenex & I ordered a pizza & didn't want to dirty a towel in the room, getting more mad. I said forget it, I will just go buy some. On my way to the elevator he starts yelling & I keep walking, he catches me at the elevator & hands me what's left of a roll of paper towels & said this is all I could find. I said thanks & went back to the room. I was then leaving to go to the store & come to find the guy that was pressure washing had blown all that dirt & grime all over the front & side of the Brand new, 2 week old GMC Terrain. At this point I'm pissed. I drive down to the office & ask him to come outside. I said look at this, his response was, "Are you trying to say we did this?" I said well, yeah. The guy pressure washing, we didn't have anyone pressure washing. I said really? Then what was the guy doing with the machine with water coming out of it beside the building yesterday?! You need to speak with the owner. The owner comes out & looks at it & immediately starts to apologize. He said, "Looks like he wasn't paying attention when he was washing. I said yes but the other guy said no one was pressure washing. He offered to have it washed, pay for it to be washed, etc. I declined & went & washed it myself because I was just to mad to stand there anymore. Things did start getting better but the day I was leaving, Friday morning, I go out to put the first load in & what did I see, that little [--] had done it again with the pressure washer. Not as bad as the first time but still. So, do I chalk this up as a really bad time in my life & give them another try? They did finally get the TV working & the internet up & running. The room was ok, there was a little mold above the shower in the bathroom. I just don't know how you can have employees that have no respect for your customers belongings. The cleaning lady was very nice.
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- Also Known As:
- Quality Inn Creekside Hotel Gatlinburg
- Quality Inn Gatlinburg
- Gatlinburg Quality Inn