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Reviewed January 22, 2014

My family spent 5 days in Gatlinburg TN , for New year eve.
We were in Westgate and was a great experience. The rooms was espacious and clean, with a complete kitchen , very nice. The attention was helpful and nice. The resort was very nice and the indoor water park is a good idea for families with kids in winter holidays! We cant wait for go to westgate again!

Room Tip: If you travel with kids, choose a room with kitchen and you can save a lot $$$ in restaurants!
  • Stayed: December 2013, traveled with family
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4  Thank Gabriela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this reviewResponded January 24, 2014

We are beyond thrilled when our guests have a fantastic experience with us here! Thank you so much for letting us know about your family vacation in Gatlinburg. We are very glad to know that you were able to experience our resort accommodations, indoor water park and amenities. We hope you and your family will come back to visit soon.

Ariel

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Reviewed January 22, 2014

This resort is an absolute MUST!!!! Especially if you have kids… The staff treats you like royalty and the amenities on the property are awesome. The rooms are extremely spacious, clean, and seemingly sound proof. The onsite stores and restaurants were very convenient and the indoor water park was second to none. The location of this resort lies right between Pigeon Forge and Gatlinburg so everything was extremely close. AND, if you didn’t want to drive a trolley will come get you to take you to downtown Gatlinburg. We will definitely do this again.

  • Stayed: January 2014, traveled with family
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3  Thank SWD89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this reviewResponded January 24, 2014

Thank you very much for sharing your awesome stay with us! It is a real pleasure to know we have succeeded in providing an extremely spacious, clean and seemingly sound proof unit. We are also very delighted to know that you and your family were able to have a good time at the indoor water park. We hope you had an awesome time in Gatlinburg and we look forward to seeing you again.

Ariel

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Reviewed January 21, 2014

We have been visiting for 9 yrs and love it! The staff is very friendly and helpful. The resort is very clean and beautifully updated. Highly recommend. The location is excellent right on the edge of Gatlinburg and the Spur towards Pigeon Forge.

Room Tip: Higher Floors have less noise being no one is above.
  • Stayed: December 2013, traveled with family
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1  Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this reviewResponded January 27, 2014

Thank you for being a returning guest. We appreciate your business and loyalty. We are honored that you appreciate everything such as the staff, the location, the units and activities. It is always a pleasure having you and we look forward to creating more happy memories.

Josie

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Reviewed January 21, 2014

Was scared after reading the reviews, but this was a perfect place to stay. Clean, beautiful, friendly staff, and AMAZING rooms! Don't believe all the horrible reviews they're getting. Everyone was working so hard to make our stay perfect and we couldn't have asked for a better resort.

  • Stayed: January 2014, traveled as a couple
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2  Thank clarkfamily2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this reviewResponded January 27, 2014

Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We are thrilled to hear that our staff was able to assist you during your stay. We always look forward to providing our owners and guests with a memorable vacation. We really appreciate you and we certainly look forward to your next stay with us.

Josie

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Reviewed January 20, 2014

We loved this place so much that we ended up purchasing two condos here! I cannot wait to come back, and bring all of my friends and family! This is a place that my daughter will inherit, along with many years of memories from family vacations! Thank you to Roger, the sales representative who made our tour low key and no pressure. As military members and veterans, my husband and I thank you for the Red, White, and Blue Program that allowed us to be able to purchase our home away from home!

Room Tip: The deluxe villas are nice for longer stays. We were on the 4th tier, and our views were amazing!
  • Stayed: January 2014, traveled with family
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Thank Samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this reviewResponded January 24, 2014

Congratulations on becoming new owners at Westgate Smoky Mountains Resort & Spa! We are very happy that you became owners with us. We certainly look forward to providing you with a home away from home for your family. Our sales representatives are there to help ensure that you make the right decision. We can’t wait to see you in the near future!

Ariel

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