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“2nd Time Around”

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Westgate Smoky Mountain Resort & Spa
Ranked #26 of 77 Hotels in Gatlinburg
Huntsville, Alabama
1 review
“2nd Time Around”
Reviewed April 11, 2013

We recently spent a full week at the Westgate Smoky Mountain Resort. It was our second trip there, and we totally enjoyed ourselves. The waterpark and game room were the favorites of our son. The restaurant has cakes which make your eyes spin they are so good....especially the carrot cake. Deb, our Sales Rep, was and is the nicest and friendliest person imaginable. Can't say which rooms we were in, but they were so spacious and comfortable. I never wanted to leave the bed other than to sit out on the sideporch and watch the snow...or sunshine. Disappointed that we didn't see a bear, though! We'll be going back for another week as soon as possible. Totally recommend.

Room Tip: If you like the mountain views, ask for a room at the top. I like to be close to everything, so we...
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  • Stayed March 2013, traveled with family
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Helpful?
Thank GaylMillerAlexander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, July 2, 2013
We love to receive reviews where our guests had a great time at Westgate Smoky Mountain Resort! It is good to know you were able to enjoy the waterpark, game room and our on-site restaurants. We are always improving, so we value our guest’s feedback. We hope that we can provide your family with many happy memories in years to come.
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English first
Princeton, West Virginia
2 reviews
Reviewed April 11, 2013

We stayed in a 1bdrm deluxe villa for the week. The Villa was nice and clean. It had all the amenities that I would expect to have in a villa/condo. The staff were also very friendly and helpful during our stay. I also liked the fact that there was security on site 24 hrs a day. I enjoyed that the resort is located between Pigeon Forge and Gatlinburg, with shuttle services traveling to both cities. The on site waterpark was nice as well, even tho I thought the prices were a little steep. I think that access to the waterpark should be included with the price of the stay, since it is on resort property. The only real complaint I have is the thinness of the walls. We did experience quite a bit of noise from our neighbors upstairs. I could even hear them snoring at night! Overall, besides the noise, we did really enjoy our stay at this resort.

  • Stayed April 2013, traveled with family
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Helpful?
Thank NicoleE182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, June 14, 2013
Thank you for your review of Westgate Smoky Mountains Resort & Spa. It's pleasing to know that you found your villa nice and clean, and the amenities fit your needs. We thank you for your suggestions, and we will share them with our team. Thank you for choosing to stay with us, and we look forward to providing you with another wonderful visit!
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Cincinnati, Ohio
Level Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 9, 2013

For a studio that included a kitchenette, it was probably the tiniest, least storage friendly place I've ever stayed. A very narrow closet with an ironing board and cleaning equipment taking up a share of its small size. Also two reasonable size drawers, one of which held a huge spare blanket. We did not even get a suitcase stand, probably because there was no place to put it. However, the bed was very comfy. The shower was huge and the hot water was very plentiful.
The restaurant was very good. They have a decent (actually better than decent) workout area. Didn't use the waterpark, but that looked fine.
The staff was very helpful and attentive. The response of "my pleasure " was a little contrived.

Room Tip: The higher up the mountain and facing the Great Smoky Mountain National Park would have added someth...
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  • Stayed April 2013, traveled as a couple
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Helpful?
3 Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, June 14, 2013
Thank you for your review. We offer a variety of units, from studios up to 5 bedrooms, that fit every guest's situation. We apologize that the accommodations did not meet your needs. It nice to know you found the bed comfortable, the shower huge and the restaurant very good. Our staff strives to provide great customer service, and we're glad you received that. We hope to have another opportunity to provide you with a great stay.
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Atlanta, Georgia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 9, 2013

This is a nice resort and I enjoyed a nice weekend stay here. Gatlinburg, TN is a small town with BIG HAPPPENINGS! I was impressed with the town itself because there was so much to enjoy even if you are not the camping, hunting, or fishing type. Westgate Smoky Mountain Resort was a nice accommodation, strange set-up with the upstairs downstairs unit model (hated carrying heavy luggage up and downstairs) but the lodging was suitable for a mountain stay. We really didn't have a good view due to being housed at the bottom of the mountain with nothing but a nice running creek and trees to view. The resort has plenty to do but the activity schedule didn't make sense only having activities Monday through Thursday. The resort has a suitable restaurant with "ok" food and there is a bar onsite however we didn't stay long enough to really venture to it. There is also a waterpark onsite that is a charge of $18.95 per person, discount only if your an owner. When we booked our stay we were talked into taking a 2 hour "Sales Presentation"...lol. Of course it was for timeshare, I will end this part of my review by say Phillip was a nice friendly Sales guy, but NO SALE! Overall the stay was nice only major disappoint is my daughter left her ipad in a drawer in the room and after she realized she left it the same day we left we called but of course they claim they "didn't find it"...I've stay in third world countries and left electronics, expensive jewelry and the resort had so much integrity that they called me before I even realized I had left it to alert that it had be turned in...we were less than 30 miles from the hotel prepared to turn back to get it but they had told us it was gone. So that was a huge turn off because customer service and service integrity are very important to me when travelling, unfortunately Westgate is lacking both, however it is a sufficient place to lay your head in the mountains.

Room Tip: Best to book through owners by using tripadvisor vacation rental option or craiglist. If you book th...
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  • Stayed April 2013, traveled with family
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Helpful?
Thank MsCovington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, June 14, 2013
Thank you for your review. It delights us to read that you found our resort nice and enjoyed your weekend stay here. Our apologies regarding your daughter's Ipad. We take these issues seriously and invite you to contact our resort security in order to determine how to proceed. We look forward to addressing this with you.
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boonville new york
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 9, 2013

We traveled to The westgate for four days this march with our grandkids. The indoor waterpark was greatly enjoyed by our grandchildren ages 4 and8. The only promblem is that we paid full adult price to enter just to supervise the children. This is a time share resort, but we just rented a unit for the 4 days. It was a 1 bedroom unit on the third floor walk-up. The unit was adequately equipped except that the oven dials worked backwards, very frustrating until we figured it out. The unit could use updating but it was clean and was adequate bedding. The resort is built on the side of a mountain so you always walking up or downhill. Their is a lot to in the area even if the weather is bad. The grandkids really enjoyed the dixie stampede, it was a well done show and the food was ok even though you had to eat with your fingers.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank 100Radar322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, June 14, 2013
Thank you for your feedback regarding your stay. It's so nice to know that your grandchildren greatly enjoyed our indoor waterpark and the nearby Dixie Stampede. For your convenience, we have a shuttle that runs up and down the resort. Additionally, there is trolley service into downtown Gatlinburg, where there is also a lot to do. We hope to see you and your grandchildren back again soon!
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1 review
Reviewed April 8, 2013 via mobile

Great customer service, awesome views! Close to everything! Great Smokey Mountain view from our balcony. Close to Pigeon Forge & close to Gatlinburg. Great places to shop! Weather in April is amazing!!

  • Stayed April 2013
    • Value
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Helpful?
Thank Msites69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, July 2, 2013
Thank you very much for your review. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We are glad to know that you enjoyed Westgate Smoky Mountain Resort. We are looking forward to seeing you again soon!
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Eaton, Ohio
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 8, 2013

I've always thought time-share was a rip-off, but I do not regret my purchase. I've owned here since before the first cabin opened in 1999. Although it was a slow start, they now are a top resort. I've lost count how many times we've stayed but have never been disappointed (if something was not right they take care of it with the first call). Added bonus is that they are pet friendly for a small fee. We recently were on our way back from FL and decided to spend a few nights in the Smokys. We checked out a few pet friendly hotels and with our owner discount this place was cheaper and 100 times nicer (1 bedroom with a full kitchen, fireplace and jacuzzi). Cabins are not as sound proof as the lodges but they all are great in my book!

A couple of years ago we stayed here right after Christmas at the top of the mountain lodge, the snow was coming down fast, I was concerned we might get snowed in but their plow crew worked all night and the roads were great, the 8 inches of fresh snow made the view even more spectacular!

Room Tip: Lodges are more sound proof than the cabins. Careful when booking a studio...some of them are the s...
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank BoxerLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, July 2, 2013
We always appreciate hearing back from our valued owners. We are happy that you enjoyed our resort accommodations and amenities. We always look forward to exceeding all our owner and guest expectations. Thank you for considering us your “new home away from home”. Please come back to visit us again soon.
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Additional Information about Westgate Smoky Mountain Resort & Spa

Property: Westgate Smoky Mountain Resort & Spa
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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