First and foremost, this is a time-share resort. So be prepared to encounter the hard sell if you are not an owner staying here. We were finally able to get our sales person to understand we were not interested in attending the presentation, but it took some doing.
The resort is very nice. But they do have some issues. We booked a one bedroom suite expecting a jacuzzi type tub. What we got was a larger jetted bath tub. I went back in and checked out the floor plans here--http://westgateresorts.com/smoky-mountain/accommodations/ and still can't see anything under the one bedroom suites that comes close to what we stayed in. So either their information is outdated or it's just wrong. So if a jacuzzi type tub is important to you, call and make sure before you go.
The carpet in the unit hadn't been cleaned in a while. It had visible stains all over it and my brand new slippers were black on the bottom by the time our 4 night stay was up. The little hair dryer kept dying and when you turned on the bathroom light and fan at the same time, it blew the breaker.
You will not get maid service unless you are staying a week or longer, and then it's only one half way through the week. I did find that the staff is very good about getting extra supplies to you when you call. But you do have to call to get anything if your stay is less than a week.
I agree with other posters that say the walls are very thin. You're going to hear your neighbors, even if they are quiet. When someone in another unit turns on the tub jets, you'll get a loud vibration. We were lucky, our neighbors were pretty quiet. But if you want a really quiet room, it's going to be hard to find in this resort. At least in the one bedroom villa area we stayed in.
Another complaint I have about this place is the "concierge" you get assigned. I'm calling it like it is, this person is your salesman. Our concierge Cindy told us three different times that her job was dependent on our going to her presentation. We also got the story about her nephew being in an accident and how the resort wouldn't let her have time off to go see him. That got old real fast. We paid a pretty penny for this suite, were not interested in their time-share presentation, and shouldn't have had to listen to her tell us how hard it would be for her if we didn't attend. She did offer us free internet or water park passes to attend, but after reading some of the other reviews about the 90 minute presentation turning into hours, we had decided long before we arrived that we were not interested. After she finally left, we really wondered whether anything she had said was actually the truth. She was also just plain wrong about several details she told us about times and services. So honestly, I would have had a hard time believing most anything she told us if we had attended the presentation, which we did not.
The resort is beautiful. The log cabin type buildings look really impressive against the side of the mountain. Those hills are killer though if you are walking anywhere. They do have shuttles that go from the shuttle stops down the hills to the main buildings and the trolly stop. They seemed to run fairly regularly and all the drivers were very friendly and happy to stop and pick you up. But if you're walking, be prepared to get some serious exercise.
One of the safety issues I found to be glaringly obvious is the lack of sidewalks near the entrance to the trolly stop. Lots of people walk to the trolly stop that goes into Gatlinburg, and there is no safe place to walk. There is barely a curb and no sidewalks. You can cut through the group sales parking lot, but the main driveway down to the stop has no sidewalks.
The pool is pretty small considering the size of the resort. We never used the water park so I can't give an opinion of it. The little store is very small. I expected more when I read about "fresh baked goods", there's not much to choose from.
Check-in was slow. We didn't have to wait in line for very long, which seems to be a complaint from other guests. But it did take quite a while once we got to the counter.
Overall if you are an owner, I'm sure this is a nice enough place. But as a guest, the price is high and the time-share hard sell is hard to take. It's not a place we'll be going back to.
- Official Description (provided by the hotel):
- A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more less
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- Also Known As:
- Westgate Smoky Mountain Hotel Gatlinburg
- Westgate Smoky Mountain Resort
- Westgate Smoky Mountain Gatlinburg
- Westgate Resort Gatlinburg
- Westgate Resort Tennessee
- Westgate Tennessee
- Westgate Smokey Mountain Resort
- Gatlinburg Westgate