We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worth every dime.” 4 of 5 bubbles
Review of Sleep Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sleep Inn & Suites
Ranked #36 of 82 Hotels in Gatlinburg
Decatur, Tennessee
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Worth every dime.”
4 of 5 bubbles Reviewed November 23, 2013

We have stayed at this hotel in the past. The rooms are up to date, have comfortable beds, and are clean. Free hot continental breakfast. I would rather be on the strip but its not too far away. The biggest plus for this hotel is the indoor pool area. Our children would rather be there than any attraction in Gatlinburg. For this reason...worth ever dime.

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Public Relations Manager at Sleep Inn & Suites, responded to this review, December 6, 2013
We are glad you had a postive experience during your stay. Thank you for taking a moment to tell us about your satification with our property. We love hearing about guests coming on vacation and having a good time. It was a plesure sharing your reivew with our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

443 reviews from our community

Traveler rating
    178
    101
    72
    43
    49
See reviews for
185
127
12
15
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Any
English first
Huntersville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 21, 2013

I had high hopes for this hotel, based on reviews here. But we did not enjoy the place. First of all, when we drove up, there was not a single light on anywhere. It was dark and creepy and very off-putting. We wondered if it was even open. Check in was fine. The clerk was friendly and the lobby clean. We were instructed to park in the lower lot and enter the hotel through the back door. Again, not a single light on in the garage, which was kind of scary. The back door sent us through the indoor pool room. No lights. Very poor ventilation. Condensation so thick on the walls and ceiling that water was pouring down on our heads. I've been to many hotel indoor pools and never seen this before. The back door sent us past the stairwell and into the elevator, both of which smelled of smoke. When we got off the elevator at our floor, there was an immensely strong smell that immediately made my lungs hurt. By the time we'd reached the end of the hallway, I couldn't breathe and my eyes were burning. Oh, and did I mention the trash on the floor and the bugs on the walls?? We got into our room, determined to make this work. The room seemed clean and acceptable, although a bit cramped. But then I saw spots on the comforter. There was some kind of crud that I could have scraped off with my fingernail. Obviously, I didn't touch it. So here we are, already creeped out by the darkness of the place, sick from the smell in the hallway, and now we're to climb into a dirty bed?? I don't think so. We chose to leave. The hotel insisted on charging us for the stay, citing the cancellation policy. This was not a cancellation. It was not a no-show. It was a decision to leave based on great disappointment. There is a difference. We're sorely disappointed in the hotel, as well as the charges. Not only that, but we were charged for 2 rooms since family was to meet us there in a second room. I wasn't about to let my asthmatic sister-in-law and 2 year old niece stay at a place that had already made me sick. Shame on this hotel for charging us under these circumstances.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank dn3a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, December 6, 2013
We certainly apologize for the problems you encountered during your stay with us. Our guests are important and we take all complaints seriously. We apologize for the problems with the garage and pool lights. We reported this to our maintenance department to find the problem. Our houskeeping department was contacted about the cleanliness of the comforter in the room. We try our best to correct issues as soon as they are reported to the front desk.
We are sorry for your disappointment of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianola, Iowa
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed November 18, 2013

We were not excited about this motel. The lobby was dark and dingy. The motel had a smell to it and was old and needed updating. The price was only $59.00 so that helped. The people at the desk were nice and helpful. The breakfast was so so and could have been a lot better. I don't like writing bad reviews but, we definitely will not go back to this one.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunshine2390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, December 3, 2013
Thank you for writing a review. We have taken all your issues in account in reference to your stay at our property. Our staff would like to express an apology to you for all inconveniences you experienced while staying with us. We stirve to provide a nice clean and comfortable room for our guests and continue to look for ways to improve customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VIRGINA
Level Contributor
141 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed November 10, 2013

Sleep Inn in Gatlinburg was clean everywhere, (and believe me, I am a Certified Dietary Mgr and know sanitation inside and out), plenty of towels, plenty of hot water, free Wi-Fi, roomy, good price ($71. for queen bed) and we didn't detect any moldy, smoky smells . The motel was in a quiet location but close to town. Never heard a sound from the other rooms the whole time we were there. The staff were very helpful and friendly. Included with stay was breakfast and it was more than adequate. Hot and cold cereals, fruit, juice, coffee, milk, bagels, donuts, waffles, boiled eggs, sausage, etc. My husband and myself loved this place and will definitley stay in again when in the area. It is hard to find a clean motel and this staff took pride in a job well done. Thank you Sleep Inn of Gatlinburg!

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kepnitreel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, November 14, 2013
Thank you for taking time to write a review of your recent stay. We are glad you had a positive experience at our hotel. Thank you for the kind words concerning our staff. We are glad you found them to be friendly and helpful. Our guest are so important to us.
Please come visit us again on your next trip to Gatlinburg. We will look forward to seeing you !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

I loved the location of this hotel. It was not right on the main parkway but it was far enough off that you could still get to everything. The staff was very nice and friendly. There was someone at the desk at all times and they always greeted you. The rooms were very clean, even the housekeeping staff greeted you in the hallways. Loved in the indoor pool and lazy river. On our last night there the kids wante to go swimming one last time and the person working the front desk , even though it was 11:15 , allowed my kids to go for about 30 minutes. The room we had had the balcony overlooking the street and we loved it. There was no street noise like you get at some hotels.

Room Tip: get a room with a balcony. it's lovely to set out there and have coffee.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kennyfan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, November 5, 2013
We are so glad you enjoyed your stay at our hotel. Thank you for sharing your comments with us. I have passed along the kind words about the friendliness and helpfulness of our front desk and housekeeping staff. It is really nice to swim in our indoor pool and float on the lazy river after a hard of fun in our area.
Please come stay with us again. We look forward to seeing you and your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
5 of 5 bubbles Reviewed November 3, 2013

I was very pleased with the service I received Mikey was very helpful with information . I asked him about group rates he referred me to Linda the group sales manager she was awesome she booked a church gathering for me ...

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teddybear920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, November 5, 2013
Thank you for taking time to write a review of your recent stay at our hotel. We are so glad you enjoyed your stay. I appreiate the kind comments about our staff. It is our desire to provide an excellent experience for each of our guests.
We look forward to the arrival of your group attendees.Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HUNTSVILLE
Level Contributor
189 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

After a bad experience with our first hotel in town, this one made up for what we missed. We did get to enjoy the indoor pool, and had the privilege of being the first ever to use the lift into the pool! The owner/manager, Mikey, couldn't have been nicer, nor could his staff. We extended our stay by one day because we were enjoying ourselves so much.

Breakfast was a tad meager, but then, what continental breakfast isn't a tad meager! We definitely will return here.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JANETM45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review, November 5, 2013
Thank you for the compliments you shared with us concerning your stay at our property. We are glad you could be the first one to use our lift for the indoor pool. Our staff was appreiciative of the kind remarks you made sharing how nice thery were. We were delighted to have us as our guest.
Please come stay with us again when you are in the Gatlinburg area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.4 mi away
Quality Inn & Suites Gatlinburg
0.2 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#28 of 82 in Gatlinburg
3.5 of 5 bubbles 426 reviews
1.0 mi away
Econo Lodge Inn & Suites on the River
Show Prices
Show Prices
Show Prices
0.8 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#21 of 82 in Gatlinburg
4.0 of 5 bubbles 512 reviews
1.0 mi away
Quality Inn Creekside
Quality Inn Creekside
#30 of 82 in Gatlinburg
3.5 of 5 bubbles 572 reviews
0.3 mi away
Days Inn Gatlinburg on the River
Show Prices
Show Prices
Show Prices

Been to Sleep Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 335 E Parkway, Gatlinburg, TN 37738-4968
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 82 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 70
Official Description (provided by the hotel):
Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Orbitz, TripOnline SA, Odigeo and Choice Hotels so you can book your Sleep Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sleep Inn And Suites
Sleep Hotel Gatlinburg
Sleep Inn Gatlinburg
Gatlinburg Sleep Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing