I had high hopes for this hotel, based on reviews here. But we did not enjoy the place. First of all, when we drove up, there was not a single light on anywhere. It was dark and creepy and very off-putting. We wondered if it was even open. Check in was fine. The clerk was friendly and the lobby clean. We were instructed to park in the lower lot and enter the hotel through the back door. Again, not a single light on in the garage, which was kind of scary. The back door sent us through the indoor pool room. No lights. Very poor ventilation. Condensation so thick on the walls and ceiling that water was pouring down on our heads. I've been to many hotel indoor pools and never seen this before. The back door sent us past the stairwell and into the elevator, both of which smelled of smoke. When we got off the elevator at our floor, there was an immensely strong smell that immediately made my lungs hurt. By the time we'd reached the end of the hallway, I couldn't breathe and my eyes were burning. Oh, and did I mention the trash on the floor and the bugs on the walls?? We got into our room, determined to make this work. The room seemed clean and acceptable, although a bit cramped. But then I saw spots on the comforter. There was some kind of crud that I could have scraped off with my fingernail. Obviously, I didn't touch it. So here we are, already creeped out by the darkness of the place, sick from the smell in the hallway, and now we're to climb into a dirty bed?? I don't think so. We chose to leave. The hotel insisted on charging us for the stay, citing the cancellation policy. This was not a cancellation. It was not a no-show. It was a decision to leave based on great disappointment. There is a difference. We're sorely disappointed in the hotel, as well as the charges. Not only that, but we were charged for 2 rooms since family was to meet us there in a second room. I wasn't about to let my asthmatic sister-in-law and 2 year old niece stay at a place that had already made me sick. Shame on this hotel for charging us under these circumstances.
- Official Description (provided by the hotel):
- Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast. ... more less
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- Also Known As:
- Sleep Hotel Gatlinburg
- Sleep Inn And Suites
- Sleep Inn Gatlinburg
- Gatlinburg Sleep Inn