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“The meaning of YES!”

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Bent Creek Golf Village
Ranked #22 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed October 7, 2012

From the moment we drove onto the resort we were treated as treasured guests. The units are extremely nice, well equiped with excellent and approipriate amenities. The entire staff was attentive to our needs, and I know personally that the CEO listens and gets involved with guests and the resort associates to the end of exceededing customer expectations.

Room Tip: Ask for one of the units with a fireplace and hot tub, if available, they are great, However there a...
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  • Stayed: October 2012, traveled as a couple
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Bent Creek Golf Village, responded to this reviewResponded October 12, 2012

Thank you for your review. We’re extremely pleased to read about your recent stay with us. Our staff makes it their priority to treat each and every guest in the manner you described in your review. We look forward to being able to accommodate you again in the near future!

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215 - 221 of 298 reviews

Reviewed September 27, 2012

Picture perfect! The resort is very secluded from Gatlinburg which was a plus for my husband and me. You are about 12 miles from downtown Gatlinburg; an easy drive in. The condo was very clean and well stocked with all of the amenities your would need. The washer and dryer was a nice have and appreciated. The area was well maintained and the indoor pool was perfect for a rainy day which we had on our first two days there. There’s a little country grocery store (prices are high) less than a mile from the entrance to the resort—it’s a store where you can purchase the necessities; however, Gatlinburg does have a supermarket—Food City.
Don’t expect any cell phone coverage even though there are two towers within 2-5 miles of the resort. Version seemed to work at the resort; however, AT&T did not and about two miles down the mountain we could get a “bar” on the phone so some service and when we reached Gatlinburg, we had full cell phone service. The internet connectivity could be had for a price: per day or for the week.
The only other down side to our stay was the fire alarm. It went off about midnight on our second night there. Very loud which is good; however, it continued well past 20 minutes or so. Everyone within our condo complex got out and we realized none of us had cell phone coverage. The resort front desk area and staff closed down at 11pm so no one was at the lodge’s service desk. There was no security patrol either. I went back into the condo to call the 911 and it did not go through…so I remembered, you needed to dial a 9 first to get an outside line (in an emergency, it shouldn’t be this way) so then I dialed 9 then 911 and was connected to the police station. A fire truck arrived 20 minutes later—now the fire station is less than 2 miles from the entrance to the resort but it was a volunteer fire station so manning had to come to it. So all-in-all, almost an hour goes by…there was no fire; however, if there had been, we could have had causalities. Not sure why if the front desk staff goes home and shuts down at 11pm that the alarm systems do not tie into to the local police department and why there’s no security “roving” around—not sure. We are just thankful there was no fire, no causalities, and it was not raining because we stood outside for a long time. By the way, someone burnt toast at midnight which set off the alarm system.
We would recommend the resort; however, understand about the distance to Gatlinburg, no cell phone service, you need to pay for internet service, the front desk staff closes at 11PM, and there’s no “roving” security.

Room Tip: Remember no cell phone service, internet service if you purchase it. front desk area closes at 11pm...
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  • Stayed: September 2012, traveled as a couple
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Thank N B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

I decided to try Hotwire to find a hotel in the Gatlinburg area for our vacation and came up with this one. Bent Creek is not a hotel; it is a time share condo complex, with many of the units put up for rent by the weekly owners and other units rented out by the developer that haven't been sold. The condo we stayed in was a one bedroom with a sofa sleeper in order to accommodate four people. The bedroom had a walkout balcony overlooking the property since it was located on the second floor of the building. The kitchen was fully furnished; I'm talking anything and everything a cook could want or need, and we took full advantage of it by cooking breakfast every morning since it was a considerable distance from town. It had full sized appliances along with a stacked washer/dryer combo. There were two flat panel televisions, one in the living room and one in the bedroom, both with full cable and dvd players for the couch potatoes. The condo was clean and well kept, the bathroom was large, the bed was comfortable, and it was a very pleasant place in which to stay.

The negatives for the condo at Bent Creek were few, but must be mentioned for the particular reader. The condo was adequate, but smaller than what we had been told by a representative from Diamond, who owns and manages the property. We had been told it was 800 sq. ft. while in fact, it was closer to 500. We were also told it was only a short drive to town but far enough away to avoid the sounds and traffic of the resort area. That short drive turned out to be 11 miles, which if on an interstate highway, wouldn't take long to traverse, but on the windy, hilly mountain road on which it was located that had a maximum speed of 45 mph and in some places less, the drive never took less than 20 minutes and sometimes as much as 45 minutes. So be prepared.

The worst experience we had was hauling everything, including our suitcases and cooler up 20 steps to the second floor condo only to find out the key didn't unlock the door because the front desk personnel gave us a key for a condo in a completely different building, who when told of his error, wanted us to go to the other condo. I told him that would be done only if he personally carried everything we had to the other building. When given that choice, he found a way to get us into the condo we originally had booked.

The value was outstanding since we paid only $69 per night through Hotwire, with the rack price listed at $109 per night. The complex has an indoor and outdoor pool, although the outdoor pool was closed for season when we arrived, a clubhouse with a couple of pool tables and video games, a spa and fitness center, and naturally the 18 hole par 72 golf course, which we didn't play since we are not golfers.

All in all, I would highly recommend Bent Creek for a nightly to weekly stay. It made our vacation in Gatlinburg quite enjoyable.

  • Stayed: September 2012, traveled with friends
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012 via mobile

A weekend golf trip turned into a weekend spent fighting gnats. The rooms were clean enough, but there seemed to be a HUGE problem with insects. We contemplated asking for a refund after the first 3 holes, but decided to stick it out. I literally had gnats flying into my eyes on nearly every shot. It was terrible! A local told us that it was always that way. The course is a little "gimmicky" and the guy in the pro shop acted as if we were disturbing him when we checked in. The starter was super friendly though. I wouldn't go back. It seems to be a tourist trap.

  • Stayed: September 2012
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5  Thank Jchamb12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Bent Creek Golf Village, responded to this reviewResponded September 27, 2012

Thank you for posting your review of our golf course. We regret reading that an issue with gnats affected your golfing activities. We are very aware of the gnats’ issue, as they are usually prevalent during the summer months before the frost hits. The presence of these gnats is due to the proximity of the Little Pigeon River. We have taken steps to try and combat these gnats from affecting our golf course. With the help of a nearby university, we have started to use an EPA-approved pesticide called Bti to help reduce the number of larvae (which are what the gnats start off as before hatching and flying off), without hurting the fish, people, or environment. Recent research has shown a significant reduction in the number of gnats present, however we realize that this is still an ongoing issue that we are doing everything in our power to help combat. We sincerely apologize for the behavior of our pro shop staff. This type of behavior is not commonplace for our resort, and we will make sure to handle this internally. We hope that you will give us another chance to make a better first impression of our resort and golf course!

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Reviewed September 22, 2012

My family spent the weekend at Bent Creek on September 15-17. While we didn't spend much time there, what time we were there was comfortable and very relaxing. The kitchen was well-equipped and perfect for our needs. Our only complaint would be that to open one of the utensil drawers, we had to open up the stove door. But it wasn't much of a problem. TVs were great, and had plenty of channels. The children used a cot and the couch to sleep on, so we can't vouch for the comfort of the sofa bed, but the couch and chair were quite cozy. I loved the screened in balcony, perfect view of the mountains (and golf course) in the mornings with a cup of coffee. The bed in the bedroom was very nice, with soft linens and a perfect mattress. Bathroom was huge, with a large Jacuzzi tub which all of us enjoyed after 2 afternoons of Dollywood and shopping. The indoor pool was warm, and the spa was the perfect temperature.

Overall, this unit was HUGE for a 1 bedroom. Plenty of room for us to spread out, and the washer/dryer was a great thing to have after swimming at the indoor pool, or a last minute load of laundry.

My only real complaint is the Wi-Fi service. As this resort is out of town, in a beautiful area and on the golf course, the cell service is very limited. I opted to pay for the Wi-Fi service for 24 hours, at $6.95. I ended up only being able to actually use this service 3 times for a total of about 30 minutes all together. I asked the front desk about it, and they gave me the technical support number for AT&T. After talking to them, it worked for about 15 minutes. After that, we had to restart the entire laptop several times before getting access, and then it only worked for a few minutes before taking me back to the page where you pay for the service. The resort staff was apologetic, and I'm still dealing with AT&T over this.

We would definitely stay here again, it is a very nice place.

  • Stayed: September 2012, traveled with family
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Thank bmatda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Bent Creek Golf Village, responded to this reviewResponded September 27, 2012

Thank you for posting your review of our resort. We are delighted to hear that you and your family were very pleased with the size of your room, and that our amenities met your needs. The tips you have provided in regard to the size and features of our rooms will go a long way in assisting our future guests before they arrive. We do regret hearing that the Wi-Fi service did not work well during your stay. Feedback such as this helps us is determining whether the services we currently provide needs improvement or not, and we will do everything in our power to make sure our services meet the costs paid. We are pleased to read that this one issue did not put too much of a damper towards your stay, and that you would definitely stay here again. Looking forward to seeing you again soon!

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Reviewed September 9, 2012

The breathtaking views and acres of lawn were lovely. We are not golfers so I cannot say anything about the course but we used the indoor and outdoor pool, hot tub, gas grills, charcoal grills, picnic tables and found everything to be very nice. The condos were perfect for a combo cook-in/dine out vacation. The bed was very comfortable, all the TV's worked great, the towels were fluffy, everything was clean and we found more supplies in the kitchen than we expected. The staff were helpful and it was a quiet spot to get a good night's sleep but close enough to the Smoky Mtns and Gatlinburg.

Room Tip: Corner rooms had a sunny feel though interior room had lots of light in the bedroom. There is a balc...
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  • Stayed: June 2012, traveled with family
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1  Thank WaxhawGranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

My husband, father-in-law and I just stayed here, Sept. 5-8, 2012. To be fair, we aren't golfers so we didn't use that part of the resort but we did go down to it. Everything looked nicely kept and beautiful. There was someone always around on a cart, whether they were emptying the trash or working on the landscaping. You can tell, the property is taking care of. It was late when we checked in and Kevin treated us like we were the first one of the day. He was fantastic. I had booked the 2 bedroom cabin for us. Shannon the housekeeper had everything ready and beautiful for us.

The next morning we got up and went out to sight see, when we returned, I had a missed call from the General Manager, just checking on our stay. Seeing if there was anything she could do for us. We travel a lot and I've never had the GM call, superb.

We are Diamond Resort members and have stayed at several of the properties but this by far has been a favorite.

Thank you Diamond and thank you Bent Creek. We will be back.

Stayed: September 2012, traveled with family
3  Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Bent Creek Golf Village, responded to this reviewResponded September 12, 2012

Thank for taking the time to share your experience with us! While we understand that everyone doesn’t golf, we appreciate your comments regarding the golf course and are glad you got a chance to see it. Our team works very hard to keep the course neat and clean.

Our team members are dedicated to ensuring that your experience is a memorable one. We’re glad that Kevin and Shannon made you feel right at home, and it’s always my pleasure to reach out to ensure that all is well with your stay! We are so glad that you stayed with us and look forward to your next stay at Bent Creek. Thanks again for sharing!

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Additional Information about Bent Creek Golf Village

Address: 3919 E Parkway, Gatlinburg, TN 37738-6211
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#10 Romantic Hotel in Gatlinburg
#15 Family Hotel in Gatlinburg
Price Range: $135 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bent Creek Golf Village 3*
Number of rooms: 108
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Also Known As:
Bent Creek Golf Village Hotel Gatlinburg
Bent Creek Hotel Village
Bent Creek Resort Village

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