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“Very satisfied with our stay!”

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River Terrace Resort & Convention Center
Ranked #66 of 78 Hotels in Gatlinburg
Lenoir, North Carolina
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very satisfied with our stay!”
Reviewed October 5, 2013

We had a room right over the river and could go out on the balcony and feed the ducks. It was an older room, but was very spacious and clean. I will definately go back again! This was the first time we have stayed downtown and it was nice to be able to walk to everything....

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tami D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, October 9, 2013
Thank you very much for your review regarding your stay at the Westgate River Terrace. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us.

Josie
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856 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
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English first
New Port Richey, Florida, United States
Level 5 Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 3, 2013

The staff was wonderful as was the beautiful view of the river from our balcony. We were within walking distance of just about everything and having a restaurant and bar on site was very convenient.
This is an old facility. The age showed. Our bathtub wouldn't drain and remained a problem even after they "fixed it". The TV was very old and didn't work very well with the remote.- a problem because the power button was missing on the tv. This improved somewhat after they replaced the remote. The staff was responsive to our issues and took quick action. Like other reviewers have said, not a fancy place, but it suited our needs and we would stay there again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cyndie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, October 4, 2013
Thank you for sharing your feedback regarding your stay at the Westgate River Terrace. This always helps us to improve the customer service experience. We are thrilled to hear that our staff was able to assist you during your stay. We always look forward to providing our owners and guests with a memorable vacation. We hope you will visit us soon.

Josie
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Ottumwa, Iowa
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2013

We arrived in town around 10:00 am and looking for a place to stay. I did not look at tripadvisor, and glad I didn't this time. Normally I would of looked up the hotel and decide not to stay due to the ranking, Glad we just went in and got a room. Not a fancy place, but clean, friendly service, roomy for 2 people, balcony room, and great LOCATION!!!! You can park your car and just leave it, everything in the downtown is within walking distance and you do not have to fight the traffic. Very nice front desk, let us check in at 10:00 am and then we could be on our way visiting the area on foot.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ranae R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, October 2, 2013
Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us.
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Atlanta, Georgia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2013

We stayed here for the 2nd time during the weekend of 9/25/13. Staff in the lobby was fairly friendly. Our room wasn't ready when we arrived at 1:30 and they told us it would be 1-2 more hours. The desk clerk helping a different customer offered to call them when the room was ready but our clerk wasn't so helpful. We were given a parking pass which was helpful and then we wandered around for 2 hours until we could check-in. Wi-Fi was sporadic but better than some places I've stayed in Gatlinburg. They closed the path from the pool area to Riverwalk so we wasted a lot of time following the sign to "Riverwalk" just to find out it had been blocked so we had to walk all the way around the building and down a steep hill.

The River view from the balcony was nice; the room was clean. Only 2 towels for 2 adults (like most women I need one for my hair & one for my body which leaves NONE from my boyfriend).

Coffee maker, clean microwave and clean refrigerator were nice. In room A/C and fireplace worked very well.

I would recommend this -- however we scouted out a couple of placed on the main drag that were the same price so we may try some where else in the spring

Room Tip: Ask for something in Tower 3 -- all the rooms here have a close view of the River but far enough fro...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSquaredGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, October 1, 2013
Thank you for your review. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
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Metairie, Louisiana
Level 4 Contributor
30 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 22, 2013

I booked our room in advance on line. My philosophy was that we didn't plan to spend very much time in the room, so amenities were not a priority. Check-in (early) went without problems. We were concerned when we realized our room was at the top of the property, with 2 steep driveways to get there. Since we planned on walking or taking a trolley as much as possible, the walk up and down those 2 driveways several times a day was challenging in the heat. We ended up driving the car down to the main lodge and parking there whenever we went out on foot. The property was in a great location, and outdoor space was not too cramped. Each room had a small balcony with seating, which made the room feel more spacious. Unlike some places that seemed to lack sufficient parking for every guest, we did not experience that problem. Maid service was consistently good, perhaps because we believe in leaving a modest tip every day. (A few dollars goes a long way). Our number one complaint about the property was very inconsistent water temperature and totally pathetic water pressure from the shower head. Number 2 complaint was ants in the pools and all around the deck of the pools. The pool I used was in desperate need of re-grouting. But they did provide a good supply of pool towels right at the pool. Nice touch. We recommend 1) take your own pillows; 2) bug spray. If you stay as busy as we did throughout our trip, you will collapse in bed and not notice the mattress comfort issue. At least it was quiet up on the hill.

Room Tip: Ask for a room that is not at the top of the property. They give you a map when you are checking in...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dolores S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 23, 2013
Thank you for you feedback regarding your stay at the Westgate River Terrace. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 20, 2013

The rooms were a little dated but we didnyt come for the rooms. We had a great spot creek side. We loved feeding the ducks daily, & listning to the creek sound was very relaxing. We even had a fireplace!! We will stay here again, we love the location, & we had everything we needed.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kolten04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 23, 2013
Thank you very much for your review about your stay at the Westgate River Terrace Resort. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We are also glad to know that you enjoyed fireplace. We are looking forward to seeing you again soon!
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Cincinnati, Ohio
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 17, 2013

When I booked this place, I knew this isn't going to be a 5 star resort...BUT I didn't expected it to be a MOTEL either. I have stayed at nicers Red Roof Inns during my bachelorhood but this place is just BAD.The only "resort" part of this place was the front desk building (much nicer building) and maybe the restaurant building. The rest is just awful. The Room was OLD, Carpet was dirty & horrible, we were scared to sleep in the bed (thank god nothing happened). The only good thing about this place is it's close to the downtown restaurant and stores and fun area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rrajs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 18, 2013
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations.
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Additional Information about River Terrace Resort & Convention Center

Property: River Terrace Resort & Convention Center
Address: 240 River Rd, Gatlinburg, TN 37738-3208
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg

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