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“Nice place to stay”

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River Terrace Resort & Convention Center
Ranked #66 of 78 Hotels in Gatlinburg
Atlanta, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice place to stay”
4 of 5 bubbles Reviewed September 30, 2013

We stayed here for the 2nd time during the weekend of 9/25/13. Staff in the lobby was fairly friendly. Our room wasn't ready when we arrived at 1:30 and they told us it would be 1-2 more hours. The desk clerk helping a different customer offered to call them when the room was ready but our clerk wasn't so helpful. We were given a parking pass which was helpful and then we wandered around for 2 hours until we could check-in. Wi-Fi was sporadic but better than some places I've stayed in Gatlinburg. They closed the path from the pool area to Riverwalk so we wasted a lot of time following the sign to "Riverwalk" just to find out it had been blocked so we had to walk all the way around the building and down a steep hill.

The River view from the balcony was nice; the room was clean. Only 2 towels for 2 adults (like most women I need one for my hair & one for my body which leaves NONE from my boyfriend).

Coffee maker, clean microwave and clean refrigerator were nice. In room A/C and fireplace worked very well.

I would recommend this -- however we scouted out a couple of placed on the main drag that were the same price so we may try some where else in the spring

Room Tip: Ask for something in Tower 3 -- all the rooms here have a close view of the River but far enough fro...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSquaredGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, October 1, 2013
Thank you for your review. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
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829 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
Metairie, Louisiana
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

I booked our room in advance on line. My philosophy was that we didn't plan to spend very much time in the room, so amenities were not a priority. Check-in (early) went without problems. We were concerned when we realized our room was at the top of the property, with 2 steep driveways to get there. Since we planned on walking or taking a trolley as much as possible, the walk up and down those 2 driveways several times a day was challenging in the heat. We ended up driving the car down to the main lodge and parking there whenever we went out on foot. The property was in a great location, and outdoor space was not too cramped. Each room had a small balcony with seating, which made the room feel more spacious. Unlike some places that seemed to lack sufficient parking for every guest, we did not experience that problem. Maid service was consistently good, perhaps because we believe in leaving a modest tip every day. (A few dollars goes a long way). Our number one complaint about the property was very inconsistent water temperature and totally pathetic water pressure from the shower head. Number 2 complaint was ants in the pools and all around the deck of the pools. The pool I used was in desperate need of re-grouting. But they did provide a good supply of pool towels right at the pool. Nice touch. We recommend 1) take your own pillows; 2) bug spray. If you stay as busy as we did throughout our trip, you will collapse in bed and not notice the mattress comfort issue. At least it was quiet up on the hill.

Room Tip: Ask for a room that is not at the top of the property. They give you a map when you are checking in...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dolores S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 23, 2013
Thank you for you feedback regarding your stay at the Westgate River Terrace. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 20, 2013

The rooms were a little dated but we didnyt come for the rooms. We had a great spot creek side. We loved feeding the ducks daily, & listning to the creek sound was very relaxing. We even had a fireplace!! We will stay here again, we love the location, & we had everything we needed.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kolten04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 23, 2013
Thank you very much for your review about your stay at the Westgate River Terrace Resort. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We are also glad to know that you enjoyed fireplace. We are looking forward to seeing you again soon!
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Cincinnati, Ohio
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

When I booked this place, I knew this isn't going to be a 5 star resort...BUT I didn't expected it to be a MOTEL either. I have stayed at nicers Red Roof Inns during my bachelorhood but this place is just BAD.The only "resort" part of this place was the front desk building (much nicer building) and maybe the restaurant building. The rest is just awful. The Room was OLD, Carpet was dirty & horrible, we were scared to sleep in the bed (thank god nothing happened). The only good thing about this place is it's close to the downtown restaurant and stores and fun area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rrajs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 18, 2013
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheeling, West Virginia
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 8, 2013

Enjoyed our stay at this resort. Couple of tips however, if you do not like walking alot or climbing stairs to get to your room, request a room in Duck Terrace I believe it is called. We were a little farther up the hill and the incline is difficult if you have trouble walking. Also be sure to not wear a magnetic bracelet when handling the room key cards as they are easily deactivated. The front desk was patient with resetting our cards a couple of times due to this. The AC works wonderful and the location of the resort in relation to town is great. The front desk staff was very friendly and check in was quick and easy. They do have a Westgate Resort Timeshare person on staff but there is no pressure from them to listen to their promotion. Plan on staying at this resort again.

Room Tip: The higher buildings have a better view of town.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RWLJN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 11, 2013
Thank you for your review. Thank you for letting us know what we are exceling in and some areas that need work. Guest feedback is vital, so that we can provide the best service we can. We hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed September 7, 2013

A friend and I stayed here for Labor Day weekend and it was awesome! We arrived early Friday am after being in the car for 10hrs and they let us check into our room early without giving any hassle. The front desk was very polite and even gave us some tips on what to see.
The rooms were clean and OMG the a/c works phenomenally! Our room was super cold after being out in the hot sun all day. Very clean and plenty of room for two people.
The only complaints we had were, the pool wasnt very clean. We ended up cleaning bugs out of it with the net. Also the showers in the next room were super loud! We could hear every time someone showered and it even woke us up.
Otherwise we had no complaints whatsoever. Def will be staying here again! It was soooo close to everything and had a great view!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitters45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, September 11, 2013
Thank you so much for your review. We are thrilled you enjoyed your stay. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. We are glad you liked our rooms and room amenities. We apologize you had issues with the pool and noise filtration. We are thrilled that you will be returning and look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Kentucky
Level Contributor
3 reviews
4 of 5 bubbles Reviewed August 27, 2013

My husband and I just stayed at the River Terrace last weekend and were very impressed. I booked the rooms through a discount company thru my job and was able to get the rooms at 50% off of the normal price!

I was hesitant to stay here after reading some of the reviews on here but we were pleased. We arrived for check in around 3:30 pm on Friday afternoon. Within two minutes the staff had us checked in and we were on our way to our room. We stayed in room 6166 on the front side of building six. It was a king room and was very spacious. The bed was comfy even though we did have to request an additional pillow. They only give you two pillows and we each prefer to sleep with two pillows each. The room included a leather couch and armchair as well as a table and two chairs. There was also a mini fridge, microwave, and coffee pot with complimentary coffee.

This hotel was very clean. It is also conveniently located just one block off of the main strip.

The only downside to this hotel is the lack of a hot tub. There are two outdoor pools but not a hot tub.

We will definitely stay at the River Terrace in the future!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KyGal2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, August 31, 2013
Thank you so much for your review. We are so thrilled that you enjoyed the location of our resort. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Terrace Resort & Convention Center

Property: River Terrace Resort & Convention Center
Address: 240 River Rd, Gatlinburg, TN 37738-3208
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg

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