My husband & I were invited to spend Thanksgiving in Gatlinburg/Pigeon Forge, TN for Thanksgiving. My friend asked me to make all the travel arrangements. My husband & I had gotten married in Pigeon Forge 3 years ago and had rented cabins for all our family and friends with a popular cabin rental place. We had rented from them one other time after that. I made reservations for four nights with the same cabin rental company for a third time. Thanksgiving was really busy & we had sit in traffic for two hours. I called the cabin rental place to let them know I was going to be running late for check in and asked how long they would be there. I had been emailing them for months about our cabin & arrival, asking what the cabin provided, etc... up to and including the day before our arrival. The lady at the rental place told me that someone had already checked into our cabin and that our reservation was for Thanksgiving 2011!!! I had that reaservation since summer! I was so upset that they messed up our reservations & it made no difference that we had rented over 7 cabins from them before. They had no sincere apologies & wanted to charge us a $25 cancellation fee for saying I didn't want the cabin for 2011...that it was suppose to be for THIS Thanksgiving! I was in tears because I had a whole other family that was on their way from SC to TN with their children expecting us all to share a big 4 bedroom cabin for the holidays. We had coolers full of food, games, etc... My husband & I were panicked and sick to what we would tell our friends, already on their way. I just knew I would not be able to find a hotel within a 100 miles of Pigeon Forge/Gatlinburg for Thanksgiving. I went to several hotels in tears, explaining my situation. I was looking for something nice to make up for what had happened but I knew I wouldn't be able to find A room, much less something nice. I was given a referal for Park Vista-DoubleTree Hotel (a Hilton Hotel) in Gatlinburg. I called the phone number given and to my suprise, they did have a vacancy. I think because it is located on a hill, hidden...most people don't see it when just browsing for a hotel. We got directions so that we could go look at the room...again, I wanted something nice for our friends. I walked into the hotel & could believe my eyes. It was the most beautiful hotel I had ever been to short of the one we stayed at in Maui, HI. It was so beautiful & plush. The two glass elevators went up to Heaven, I swear...so many floors and a beautiful interior type atrium type setting. I went to the counter and was greeted by a customer service reservationist named Anna. She was the sweetest, friendliest...MOST HELPFUL person I had ever dealt with. I explained my situation & she did everything to accomodate all our needs. She showed me two options in rooms available, getting us two rooms just one room apart. I have to tell you, this was the MOST BEAUTIFUL hotel I have ever seen. They have everything imaginable that you would want or need... (two beautiful pools, a game room, a business center, gift shop with baked goods, a bar, a restuarant, several big screen tv's and lounge chairs all over. There are several tables for playing games or socializing. The rooms are so spacious with flat screen tv's, in room dorm type refrigerators, a desk, lounge chair with ottoman and a seperate spacious vanity room from the bathroom/shower. The beds & pillows are so incredibly comfortable. They do offer room service although we didn't use that service ourselves. The hotel was decorated so pretty for the holidays with gorgeous Christmas trees all over. Valet Parking & Luggage service is available or you can unload & park yourself. Fresh baked YUMMY cookies are available for each guest at the front desk. I have to say this hotel has the most unbelievable customer service or maybe I owe it to Anna and one of the head hotel manager's named Virginia. They went beyond the call of duty to accomodate all of our needs. I can't thank them enough for the extras that they did for us. They sympathized with what we had been through & didn't make me feel embarrassed for the tears that came with what we had gone through that holiday. I wish I could give them some kind of award for their excellence to customer service! It is too bad that the Hilton website does not have a way to leave reviews on their site. If you want a gorgeous place to stay at a resonable price and every accomodation you could ask for (even an outdoor patio with a fire pit & a bar with a fireplace & several big screens) AND excellent customer service, Park Vista - Double Tree, Gatlinburg, TN is the perfect place! We will definitely stay here again and again! Absolutely LOVED it!!!! Thank you Anna & Virginia! You saved our holiday & made it a fun & memorable one!!! The Cale's from SC.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Motel Gatlinburg Tn
- Park Vista Gatlinburg
- Park Vista Hotel Tenn