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“Not as I expected”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #15 of 77 Hotels in Gatlinburg
Certificate of Excellence
Reviewed July 6, 2006

I have stayed here before and have read where the hotel has been upgrading. FOOEY! The first time I stayed was 4 yrs ago and it was better then. This time there was a smart$#*
at the hotel counter as we checked in. The room was HOT when we went inside. I set the thermostat to 63 , it was hot in there all night! You can set it where you want it but the hotel has it set at a certain temperature(and it isn't cool) and you can't change it.
The toilet ran all the time we were there. That was my second and final stay at Park Vista.

Stayed: July 2006
7  Thank allison628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,307 - 3,313 of 3,407 reviews

A TripAdvisor Member
Nashville, TN
226
Reviewed July 4, 2006

In short - false advertising ... not every room has a beautiful view...not unless you call a roof top something to see.

Very, very dissappointed with the cost versus what you get - it is pretty much a dump - no soap in the bathroom, very uncomfortable beds, don't order room service - the food is horrible...has potential, but there doesn't seem to be any effort to make it any better.

Go elsewhere - trust the comments - it's not changing any time soon! This place is worse than Motel 6.

See attached photo of the real view from room 110.

  • Stayed: July 2006
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10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2006

We have just returned home from a week's stay at The Park Vista Hotel in Gatlinburg. Everything about the hotel exceeded our expectations, I wouldn't want to stay at any other place in Gatlinburg.

  • Stayed: June 2006, traveled on business
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3  Thank Dhibay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2006

Although the staff was not impressive, I thought the hotel itself was very nice. Our suite was clean, the view was amazing and the room service was very good. The pool was very pretty and very clean as well. We had no considerable problems. The staff however, wasn't very friendly or helpful.
We used a AAA discount and the attitude of the clerk changed instantly. She began to treat us as unimportant. We had to wait almost 20 minutes while she checked in other guests and then she had to "find" us a room when we had reserved it weeks in advance. Ironically, the room she "found" us was a suite on the top floor with a breathtaking view of the mountains. We asked for extra towels and an extra pillow each night, but during our three night stay, never received either.
If you want a clean, pretty hotel with decent amminities, this is great; if you want excellent customer service, this is not the place for you.

  • Stayed: September 2005
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7  Thank ChristyDW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2006

We booked 4 days at the Park Vista months in advance, and were going to stay May 30, 31, June 1, 2. however on the night of May 30th. there was a bad thunderstorm that blew out some of the electric at the hotel, all the fire alarms were going off, as we were on the 11th floor we were concerned if there was a fire or not, and whether to start down 11 stories, the hotel did not, I repeat did not make any announcements if there was a fire or there was not a fire. The fire dept. came and stayed about 1 hour. We had no air conditioning that night and called the fron t desk and was told, well half of the hotel is out. We went to bed and found out that there was no water either. Now I know that the storm was not the hotels fault but good judgement would have been to have offered to move us to another room, they did not. Next day we left for the day and returned early about 2.p.m. the lights in the lobby were all dim and 2 elevators were out, our room stank from the water that blew in from the leaking balcony door, there was no air condtioning and again no running water, called the desk, they said they were working on it. We checked out and asked them what we owed they said well we will not charge you for today, but will charge you for last night, instead of arguing we packed up and got out of there before the one and only elevator went down, drove to another hotel. We called the Davidson Hotel Company who owns the Park Vista and told them what went on, a Frances Walker assured me that the one nights charge would be taken off. Well guess what it never was, and she will not respond to phone calls, I did talk to the Gatlingburg Fire Dept. about the hotel not making any P.a. Announcements, they were very interested in that fact. Sincerely, David & Charlotte Johnson Tampa,Fl. needless to say no one I am in business with in Tampa will ever go there.

Stayed: May 2006
17  Thank DAVID J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Lexington, KY
18
Reviewed June 12, 2006

I took the time to read the 80 some odd reviews for this hotel and I made it my own business to check out some of the bad things people were saying. I want to know where these negative opinions were coming from because they apparently did not stay at the same hotel we did. This was a family vacation with my wife and 9 year old daughter and we spent 4 nights and 3 days at the Park Vista and we had an absolutely great time. Great accomodations, good food, and the service was just fine....they were friendly, courteous, human beings, who worked really hard to give us all what we wanted or needed. The pool(s) were nice and clean, and the view was spectacular. The location was great .

I give this place 5 stars - Try it out and give it a chance - It's awesome!!!!

  • Stayed: June 2006
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8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Branch, Louisiana
110
Reviewed May 26, 2006

My husband and I stayed a week at Park Vista. When we arrived, the staff was so helpful and nice. When we walked into our room and I saw the view, i literally cried. We are from the Southern states, so I NEVER seen moutains before, the view that we has was extraordinary! The rooms were CLEAN, roomservice was GREAT, and the food was GREAT! While we were out during the day, no matter where we were we could see our hotel (Park Vista) and that was really nice. The best view is from the Sky Lift! If we were to go back to Tennesse, we would be sure to stay at Park Vista.

  • Stayed: February 2006
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10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range: $90 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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