This hotel has a nice view and that's about the best I can say about it.
I made my reservations a month in advance and requested a room on the top floor. We arrived to the hotel and were told that there may not be any clean rooms yet but we could wait. I told her that was fine as long as I got the top floor as I had requested at which time she told me there were no rooms available on the 15th floor!! Why reserve a room if they aren't going to keep it reserved?
I knew there was no microwave or refrigerator in the room but I thought for sure there would be free internet and an auxiliary channel on the TV for the boys to plug in their video games. WRONG! Internet was $50 deposit and $10 per day and they do not have an auxiliary channel for video games...so I pretty much paid $130/night for a place to sleep with a view. Speaking of the room, the carpet had filthy stains, torn wall-paper and a bad odor (mildew-ish). The beds were ok but the blankets left a lot to be desired.
The staff was pretty much non-existent and when you did see or try to speak to them they dodged you like they were afraid you were going to ask them for help in some area. The morning we went to check out I opened the door to find a rod for a towel rack and one side of a toilet paper holder laying in the floor in front of our door. It wasn't from our room and I don't know where it came from.
Anyway, we checked out and were happily out of that place and will not ever go back.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Motel Gatlinburg Tn
- Park Vista Gatlinburg
- Park Vista Hotel Tenn