This is the second time we have stayed at this hotel. Unlike some of the reviewers, we love the location up the hill away from the noise and congestion in Gatlinburg. Our room was spacious and had a beautiful vies of the mountains.
We had several problems with our stay - each issue could happen anywhere, but when you add them together it was quite irritating. The first problem was at check in when we were informed that our reserved room was not available due to the need to deep clean after the last guests left, so we had to take a smaller room instead. However, we were given a free dinner for our inconvenience. A few other problems came up, and each one was handled immediately and very professionally to our satisfaction. Overall, I was disappointed with the number of problems we had, but the customer service was outstanding!
What we liked: the location and view, the spacious room (we ended up in a room with 2 queen beds with plenty of room for an additional roll away bed), the cookies at check in, the pool area, the friendly staff, the food at the restaurant, and the trolley service into town.
What we didn't like: the elevators!
Overall it was a pleasant stay and we enjoyed our visit. We would not hesitate to come back again!
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Orbitz, Hotwire, Hotels.com, TripOnline SA, Expedia, Priceline, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Park Vista - DoubleTree by Hilton Hotel - Gatlinburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Vista Resort
- Park Vista Motel Gatlinburg Tn
- Park Vista Gatlinburg
- Park Vista Hotel Tenn