I have stayed at the Park Vista 5 or 6 times over the past seven years and each stay has been worse than the last. You would think that one of the highest priced hotels in Gatlinburg would at least attempt to fix ongoing problems with the hotel & its service. After checking in on July 7th I discovered that the carpet around the a/c unit was soaking wet. The hotel sent up an " engineer " to check out the issue. After cleaning the filters he stated that he would send up housekeeping to vacuum and sop up the water. No one ever showed up that night. The next evening after being gone all day and getting in late discovered that the carpet was still sopping wet. On Wednesday morning, our third day there, I again informed the front desk about the problem and they again stated that they would fix the issue. Returning again to the hotel that evening the carpet was still wet. I went to the front desk and spoke with the night manager who sent up another " engineer " to check out where the water was coming from. He stated that he thought the water was coming in the sliding glass doors due to the rain that day. He stated that due to the late hour he would be there tomorrow to caulk the windows and the a/c and have someone clean up the carpet. Returning Thursday evening NOTHING was accomplished and the floor was still wet, the trash had not been emptied and the carpet had not been vacuumed. I went to the front desk and spoke to the night manager about their lack of maintenance and was finally offered a different room, which I declined since my wife and daughter had everything unpacked and in drawers for a weeks stay and it was not worth the hassle due to the late hour. They did give me a discount off of my week stay but never even came back up to the room or call to check on things. They never had housekeeping try to sop up or vacuum the carpet, all they did was pick up all the towels laid across the floor each night to try to keep our feet dry. BTW, After reading other reviews that same elevator has not worked during my last 3 stays. It is inexcusable for a Double Tree Hotel to allow its management and staff to ignore its guests and serious issues at their hotel. Lots of better run hotels in Gatlinburg to choose from, which I will do next trip.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Gatlinburg
- Park Vista Motel Gatlinburg Tn
- Park Vista Hotel Tenn