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“Perfect for our family trip” 4 of 5 bubbles
Review of Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #13 of 78 Hotels in Gatlinburg
Raleigh, North Carolina, USA
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Perfect for our family trip”
4 of 5 bubbles Reviewed April 23, 2014

We came to hike in Great Smoky Mountain park and decided to stay in Gatlinburg. It was our first trip to that city. Came away without being converted into a fan, but we did enjoy the hotel. The view was decent, the kids loved the pool, and the amenities in the hotel were appreciated (drinks downstairs, room service, ice cream you could buy in the lobby). One of our mattresses was in need of replacement but the other was fine. I don't know that we'd stay in Gatlinburg again because it's not really our scene, but if we do, we'll stay at the Park Vista.

Stayed April 2014, traveled with family
Helpful?
Thank albertsafloat519r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 25, 2014
Dear Albertsafloart519r;
Thank you for staying with us while visiting the Smokies. I am glad to hear that you enjoyed your stay with us and hope you had a chance to get in a little hiking.
Travel safely and we do hope to see you again.
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,057 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (622)
Date | Rating
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English first
Ann Arbor, United States
1 review
5 of 5 bubbles Reviewed April 23, 2014

One view from the hotel faces the mountains. Another view faces downtown Gatlinburg looking down from the mountain. Great place. They upgraded us upon arrival because they had room plus gave us free vouchers for breakfast every morning. Being a Hilton Honors member may have helped, but they still went out of their way. Highly recommend

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 25, 2014
Dear Melissa F;
Thank you so much for staying with us and sharing your experience. I also thank you for being a valued Hilton Honors member! Our views really are spectacular and I make a point to stop to enjoy them every day. Hope you will join us again in the near future.
Travel Safely
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeburg, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 22, 2014

We were excited for Park Vista. The website makes the hotel look wonderful and it's a DoubleTree, so we thought that would be an added plus. However, it really isn't worth the price.

The good:

- The views are spectacular!
- The pool is nice (and also came with a great view of the mountains)
- The lobby is very clean and there is a freezer where you can buy ice cream at any time!
- We enjoyed the food from the restaurant

The bad:

- The front desk staff who we dealt with were very rude (especially on the phone). While I was looking at the ice cream in the freezer near the front desk I overheard 2 employees gossiping about another employee.
- The pool doesn't have a life guard, which is dangerous considering all the kids that run around.
- $10/day for internet is ridiculous. Even McDonald's has free WiFi!

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Kelsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 23, 2014
Dear Kelsey C;
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. Rudeness is not acceptable, and I personally apologize to you for any rudeness you encountered.
We hope you will return to stay with us the next time you are in town and let us know how we are doing.
Travel Safely
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 22, 2014

This hotel was really nice and the view was something else, the staff was great and the most important thing when you stay somewhere is the comfort of the beds and i loved them, slept so good. can't wait to spend the weekend at this hotel again.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Donald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 23, 2014
Dear Donald F;
Thank you for staying with us. You are right! Our Sweet Dreams bedding package is just wonderful, we hear that often. A sweet chocolate chip cookie at check in and a Sweet Dreams bed, makes for a great vacation any time!
Travel Safely and hope to see you again soon.
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 22, 2014

This was obviously a very high end hotel about 20 years ago. It is not updated, but it is all very nice and the service and value are amazing. The breakfast is also great, buy the breakfast vouchers (kids 5 and under are free). Very family friendly, but not annoying if you don't have kids (but the pool probably isn't for those who don't want to be around kids).

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 23, 2014
Dear James O;
Thank you for staying with us and for sharing your experience. We are always happy to hear when our guests have enjoyed their stay. We do hope to see you again when you are in the Gatlinburg area.
Travel safely,
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 21, 2014

I booked a room at The Park Vista for April 19th. We actually arrived 2 hours or so early and I was pleasantly surprised they allowed us to check in early with no additional cost. Our room was not a clean as expected for what many say is a 4 star hotel. Our stay began with lunch in the restaurant. The meal for lunch was ok, nothing special. It was rainy and a little chilly outside so we opted to just enjoy our room. The first problem was the hairs that rinsed from the drain in the tub. The second was that after requesting not to be near the elevator and being placed directly across from it, the noise from guest was loud and easily heard due to the 1" gap under our door. The third problem was the children who used the hallways to run a marathon and the constant slamming of doors. We later had a light dinner in anticipation of the Sunday brunch the next day. The service in the lounge was very slow. Overnight I got very little sleep from slamming doors and a crying baby next door. When I did finally settle in and get to sleep soundly, I was awaken early in the morning by kids playing at our door. They even took our do not disturb sign. The neighbors next door slammed the door back and forth in and out for breakfast. My husband and I decided to just get up and get ready for the Sunday brunch. Upon arrival for the Sunday brunch, we sat at a table for quite some time before a manager finally asked if anyone had greeted us. We finally got some service and the buffet was ready for service. I must say that again for a 4 star hotel I was disappointed in the quality of the food. The seafood pasta was very bland and only warm to temperature. The rack of lamb and beef had not taste at al and the green beans and carrots tasted as if they were from a can. The only thing that made things pleasant was the level of customer service received from the wait staff and managers after we were noticed. I'm not sure that I will ever stay at this hotel again.

Room Tip: You could choose any hotel and spend less for the same quality.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Esther W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 23, 2014
Dear Esther W;
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.
Travel safely and hope to see you again soon,
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 21, 2014

The pool and scenic location, just out of town make this a nice place to stay. The pool lacked adequate seating however for parents ... and just lacked comfort if you weren't swimming. The open hallways with railings looking over the lobby made us a little nervous, this is a high-rise type hotel, but ultimately it wasn't a problem, we didn't spend much time in the halls except to get to our rooms. The room also have balconies, but there weren't any chairs on ours and it was for the best, again, we were on a higher floor so wouldn't have wanted the kids on the balconies. Food was good inside the hotel, computers available in the lobby and a nice ground floor bar/restaurant. Lots of families seem to be there just like us. close enough to town but a little bit private up on the hill.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 23, 2014
Dear Kimberly S;
Thank you for staying with us. The pool is a big hit for guests of all ages. Thank you for the comment about the seating, we will look into getting more chairs in that area. Part of our charm is the open atrium and the balcony in every room to enjoy the beautiful Great Smoky Mountains. You are correct, we do not place seating on the balcony due to safety reasons. Also our location tends to get quite a bit of wind. Seating and glass doors do not always do well together on windy days. Thank you again for staying with us.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Property: Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn

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