We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel but...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #13 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed September 11, 2013

This is a beautiful place too stay minus the cost of drinks at the bar and no free wi-fi in your room. I feel in this economy you would get more customers by offering better incentives. Just my thoughts

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you so much for your review. I am sorry you felt the cost of the drinks were too high, but we are within the same cost of drinks available downtown. We are looking into the WiFi for guests, but if you are a Hilton Honors Gold or Diamond member, WiFi is free of cost. Thank you again for your review and we do hope you stay with us again.

Travel safely,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,352)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,182 - 2,188 of 3,352 reviews

Reviewed September 9, 2013

Rooms are nice and city view was nice..but price terrible and pool area ok and clean..needs more game things and food service..also don't exspect to walk to strip way way to far...
Just make your own deopinion and see what you think all I can say just get a city view room..

Room Tip: Might like it all depends on you..i go back again for sure if PRICE WAS CHEAPER CHEAPER!!
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you for your review on your recent stay at the Park Vista. We pride ourselves on being away from the hustle and bustle of downtown which is usually a perk for our guest. I'm sorry this did not meet your expectations. We are up high in the Smokies which allows for such amazing views that guests love to enjoy while in Gatlinburg. Next time during your vist, you should take advantage of our city trollies which pick up our guest at teh front entrance of the hotel and drop off in various locations dowtown. They also pick up from downtown and bring you back to the property. Its a minimal cost of $2 all day or 50 cents each way. We do not recommend walking from our property into town. Thank you again for your review,and we hope you stay with us again!!

Travel safely,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

my wife and i stayed here for three nights in sept. check in was perfect. rooms are older but very clean and nice. we had breakfast here each morning, food was great and service could not have been better. the view from our room was fantastic. we had a view of the city and woods. parking is limited, but we never had a problem finding a spot. we will go back, and stay here next time. all things combined it was the perfect place for us.

Room Tip: our room was 1002 very nice view
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dannyl2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you so much for your wonderful review. We're so glad you had a great time. I have passed along your compliments to our team!! We look forward to your next visit.

Travel safely,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Excellent place to spend the weekend! The staff and the hotel are top notch. The view from our room was breathtaking. This is an excellent place to stay while in the Great Smokey Mountians. I highly recommend this hotel to anyone who wants an upscale experience.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you so much for your review. We're so glad you had a great time. I have pased along your compliments to our team!! We look forward to your next visit.

Travel safely,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

I just love this hotel! Every time that I visit Gatlinburg Tn. I always stay at this hotel. The ammenities are endless from an indoor swimming pool and hot tub to restaurants inside the hotel to room service and a ball room. The attendants at the service desk are always polite and ready to serve you with a smile. The rooms have always been clean. The interior of the hotel is very welcoming and the views are spectacular! If you are ever in Gatlinburg I highly recommend this hotel and the 15th floor with mountain views!

Room Tip: Higher floors have the best views you can chose either city views or mountain views and both are bea...
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kristyr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you so much for your continued loyalty to us here at the Park Vista. We can't wait for your next visit. Thank you again for your wonderful review!

Travel safely,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2013

We were told Hilton just spent over $6 Million on a renovation of the property they just purchased. We anticipated a level of accommodation that is typical for a Hilton property but we were disappointed in both the property and the staff. The hotel is an old concrete structure so paint, carpet, and new furniture is about all they did to try and update the facility to meet the Double Tree standards but I think they missed the mark. The only thing that is good about this hotel is the view from the upper floors but only if you don't mind standing in a pool of water on the balcony that is always there from the air conditioner drain. When we checked into our room we found a dirty cleaning rag left on top of the toilet. We threw it out into the corridor where it remained for the two days we stayed at the hotel. There is no water pressure at all to the sink or shower. They have several elevators but they are all so slow you feel like you have spent most of your vacation standing in the lobby. The only place to eat is a "grill" or cafe type setting which is only open for lunch and dinner because the grill is used for the breakfast buffet so there is no restaurant in the hotel to have a nice meal. They have a full menu for room service but when you try and order they tell you they are out of everything but the simple food items they have in the cafe. Staff at the hotel did not really care. They put on the act but it was evident the only thing they cared about was moving you on down the road and collecting their paycheck. Overall disappointing considering the normal Hilton Double Tree accommodations elsewhere.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
8  Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

Our anniversary stay at the Park Vista should have been better at the Doubletree. No free wi-fi, slamming doors, no inroom microwave, out of order vending machines, and paper cups for our coffee in the room were not what we would have expected. The linens were nice and the bathrooms clean which were about the only good things I can say. Doubletree needs to make a note that the small things matter and that the warm cookie we got at check-in can't make up for a 2 night stay with aggravation

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
5  Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded October 25, 2013

Thank you for your response. I am so sorry we failed to meet your expectations and that you had problems with your stay with us. I especially apologize that you did not enjoy your stay during your anniversary which should have been an amazing get away. Guest satisfaction is our highest priority, and we’ve shared your comments with our team to resolve this situation, immediately. Thank you for bringing it to our attention, and we hope you’ll give us another chance the next time you travel to the area.

Happy Anniversary,

Melissa Jones

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.7 mi away
Hilton Garden Inn Gatlinburg Downtown
0.7 mi away
Bearskin Lodge on the River Hotel
0.4 mi away
Courtyard Gatlinburg
Courtyard Gatlinburg
#2 of 78 in Gatlinburg
370 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Baymont Inn & Suites Gatlinburg On The River
0.6 mi away
Hampton Inn Gatlinburg
Hampton Inn Gatlinburg
#9 of 78 in Gatlinburg
1,296 reviews
0.9 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#31 of 78 in Gatlinburg
469 reviews
Show Prices
Show Prices
Show Prices

Been to Park Vista - DoubleTree by Hilton Hotel - Gatlinburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range: $130 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Hilton Hotels Direct, Cancelon, TripOnline SA, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Park Vista - DoubleTree by Hilton Hotel - Gatlinburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing