My group and I really enjoyed our stay here at this hotel! The only thing I would say that needed improvement were the check-in procedures. I stood in line for a number of minutes while one person was trying desperately to check others in. Nevertheless, everything else met my expectations. Our rooms were on the 12th floor and provided an excellent view of the high mountains. Also, the waterpark was great for a nice evening swim. Cindy, who worked the lounge area, provided great service and chat during our visit. And finally, the hotel's location sets on top of a high hill AWAY from the downtown area! You are only a couple of minutes from the downtown area but yet so far! I hope to return here on my next vacation to Gatlinburg.