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“Hilton has gone downhill.”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #15 of 78 Hotels in Gatlinburg
Certificate of Excellence
Rutledge, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Hilton has gone downhill.”
Reviewed February 19, 2013

Toxic smell coming from Sofabed in room. Opaque liquid (like dried milk) on both ottomans. Bathroom exhaust would not shut off and sounded like a rumbling freight train after a few hours of listening to it.

Breakfast omelet cook was irritated by request to pre-cook vegetables rather than toss them in the eggs cold and raw. Two bagels in a row were moldy.

This was a Valentines trip and there was absolutely nothing in the hotel mentioning that fact. Not even a heart decoration in sight.

Expected more from hilton, but it seems that hilton has its sights set on being the next Motel 6.

Room Tip: Bring a sheet of paper to cover the exhaust vent, especially if you get room 1509.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 17, 2013
Thank you for your review, I am so sorry you experienced problems during your stay, this is not how we want to be perceived by our valued guests. I hope you will choose to stay with us again in the future.
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3,167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (638)
Date | Rating
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English first
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 18, 2013

My husband and I had stayed at this Hotel once before about a year ago and we were impressed with the cleanliness and the privacy offered to us. The staff was very pleasant both times. We were upgraded to a room with a mountain view and were very excited since our last experience was so awesome. The privacy and quietness of the room was great, but as soon as we walked in there were a lot of issues. There was a white substance that was splattered on the closet doors, dust on the baseboards, mold in the shower, the carpet was only swept in the center of the room (there was food and dust all along the edges by the beds and the furniture. My concern is that if these obvious things were overlooked in cleaning what was the actual bedding and bath really like? The lobby and dining room was so cold you had to wear a winter coat. We ate in the dining room several times and the food was pricey, but good. Would we stay there again...there are so many options in this price range to stay that we would most likely look for another place to stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tredwards99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 17, 2013
Thank you for your review, I am so sorry you experienced problems with your stay, this is definitely not up to our standards, I hope next time you choose to come to Gatlinburg you will choose to give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowpens, South Carolina
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 17, 2013

I love this hotel. The building is exquisite. The workers are very friendly and helpful. The views are spectacular. The pool is wonderful and their outdoor spaces are just too inviting. The location is convenient for anything in Gatlinburg. The trolley actually stops at the front door of the hotel and is run on a reliable schedule. The only drawback is their pillows are so soft, they offer no support at all. So go to Gatlinburg and stay here - you'll love it. Just take you own pillows!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 17, 2013
Thank you for your kind words in regards to the hotel, I'm so sorry about the pillows, please let us know next time you are coming to stay and we can get you poly filled pillows instead of our feather pillows.
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Johnson City, TN
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2013

The rooms and indoor pool are very nice. We stayed there on Saturday, Feb.9, 2013. Unfortunately the front desk service is poor - rude staff with absolutely no concern for customer service. When we arrived at 4:30pm, we were told that our room (which is guaranteed for 4pm check-in) wasn't ready. We waited until 6pm when we left for our dinner reservations. When we returned at 10pm we tried to check-in and were told that our room hadn't been paid for and we had to pay upfront- but it had been prepaid. The front desk clerk argued with us, got a manager who also came out and argued. Then they found where it was prepaid. After the rude treatment and late availability of our room, they offered NO apology and did not offer any concessions or kind words. I would rate the front desk service as poor due to the arrogant, argumentative attitude. Apparently they do not understand customer service. I have been a Hilton Honors member for about 20 years and have never seen such poor customer service at a "Hilton" property.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, April 17, 2013
Thank you for your review, I apologize for the problem you experienced with us, this is not how we want to be perceived, but hope you will choose to stay with us again in the future. Once again I'm so sorry you experienced problems with your stay.
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Hobart, Indiana
Level Contributor
211 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 13, 2013

There is nothing within walking distance and the ride up to the hotel will definitely scare you if you do it for the first time in the dark. We were especially nervous because of ice and the fear of rolling back down. Once there you will find ample parking and a really nice hotel. There is a firepit outside in the evenings and a pretty large pool with slides for the kids. They have a round hotel so when you are up on the top floors it is a strange view when looking down at the lobby. We woke each morning to a great view of the smokey mountains and had a nice breakfast. The trolley car comes by every thirty minutes to take you into town which we used. When you come down to the entrance of the drive to the hotel, yhe road beside it takes to to fantastic trails natural beauty. The deer blend in with the vegetation so look closely.

Room Tip: higher floors for better views
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, February 15, 2013
Thank you so much for your review. We really appreciate the feedback and look forward to your next visit to Gatlinburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pikeville, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2013

My husband and I decided we needed a weekend getaway and what better timing than the weekend before Valentine's Day. We chose to use our Hilton Honors points and we never have stayed in Gatlinburg, TN so we selected the Park Vista Hotel. I surprised my husband with a fruit & cheese tray, chocolate covered strawberries and drinks upon our arrival.Our room was very nice and we had a wonderful view of the mountains. My husband surprised me with a wonderful massage in our room by a mobile massage therapist named Roger Bailey (ph # 865-250-0676) which further enhanced our relaxing weekend. The Park Vista staff were very accommodating to our needs while we were there. We definitely will consider returning there and next time we plan to have a couples massage by Roger. Jim and Joanne
than me otherwise they want publish it.

Room Tip: Ask for a mountain view room-absolutely beautiful
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandj1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, February 13, 2013
Thank you for your kind words about the property, we appreciate the feedback. We agree that our rooms have the best view and cannot wait for your next visit to Gatlinburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 11, 2013

My daughter stayed there Thursday and Friday night for Sr Clinic band event at the hotel. She had already warned me about parking and suggested I take the Trolley. Because I am also a vendor and was making a delivery on my own time, I incorrectly assumed I would be able to park on their lot. I found their staff to be rude and condescending from the parking lot attendant to the front desk. They are not equipped to handle venues of any size larger than their room capacity because they lack the parking or the ability to coordinate timely transportation between their shuttles, the trolley and begin/end time of events at their facility. Would not recommend this place to anyone unless you feel like walking up or down a giant hill to get to Gatlinburg or even a trolley stop.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taryn B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, February 13, 2013
Thank you for your response, I do apologize for the problem you encountered with parking. We do hope that you would choose to stay with us again in the future though.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Property: Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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