It is a real shame. This is a beautiful location and a nice facility, but it is very poorly managed. I have stayed here numerous times. This week my wife's agency has its employees attending mandatory training there all week. During lunch on Wednesday, my wife was served some tough, gristly beef. She had just decided she would have to skip lunch when she became choked. As she was passing out, one of her co-workers performed the Heimlich and saved her life. This was in the main dining area. Staff saw it occur. No one with the hotel has ever checked on her or said anything about the incident. I am at the other end of the state. I sent flowers to her. Staff could not take them into her class at 3:30, so they said they would take them to her room where she would see them when she got out at 4:30. They did not. They left the flowers sitting somewhere until after 5:30. Meanwhile My wife had come and gone as some co-workers took her out that evening for shopping to cheer her up. When I complained, the desk manager said she would comp my wife a breakfast for the next morning. The next morning the desk told my wife she was lying, that there was no record of any comp for her. When I called to check on this, the employee who was supposed to have issued the comp was snarky in tone with me. She said she would issue my wife a $25 gift certificate to the gift shop. When my wife came to the desk, she issued her a $20 gift certificate instead, and was snarky in tone with her, acting like she was looking for a handout. Most places would have been checking on my wife's health and emotions, most out of professionalism, the others out of trying to avoid a lawsuit. Not the Park Vista. Their response was a mix of ignoring, neglecting,passive agression, and lying. When I asked to speak to a manager, I was told that the manager was on vacation this week and unavailable. When my wife asked to speak to one, she was told that he was tied up in an appointment with the auditors. I will never recommend this hotel to my friends again, which is a real shame, as it is a nice property in a great location, just suffering for poor management.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Gatlinburg
- Park Vista Motel Gatlinburg Tn
- Park Vista Hotel Tenn