I have stayed at countless Hilton properties, have visited this facility 4 times in past 3 years and had wonderful experiences up until last week. I don't nickel and dime people and expect the same courtesy. As Hilton member I was first charged for internet service in room, which was ridiculous, please don't nickel and dime me on a $275 a night room. When I was a breakfast voucher for one of my children I had been promised in my booking conversation, I requested these - as an aside, the kid is 8 years old and eats practically nothing and the breakfasts cost $5 - so this should not have been a big deal. I was told no by front desk clerk and the manager - based on what the computer had on it. You know what, I don't care what the computer says, I was told I would have breakfasts for all my kids. On principle when I explained what I had been told upon booking - again I was told that is not what computer says and refusal to budge and made to feel like like a liar. Terrible terrible management and customer service, I will tell all I see and talk to please avoid this hotel, very poor customer service and lack of trust in long term customers who have spent a fortune at this place. Absolutely ridiculous, save yourself a bad experience and stay elsewhere in Gatlinburg. There are plenty of hotels who will treat their customers with dignity and respect for their loyalty and patronage and know the meaning of good customer service. I find it mind-boggling that Hilton would train their managers to take such a short-sighted view of dealing with a good customer who has spent a fortune at their properties... over $15?? I think that attitude speaks volumes of their philosophy on what their customers mean to them. I got the message Doubletree Gatlinburg and I'll take my business elsewhere and I encourage others to do the same!!
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Park Vista Resort
- Park Vista Motel Gatlinburg Tn
- Park Vista Gatlinburg
- Park Vista Hotel Tenn