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“Couldn't Have Been Any Better!”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #15 of 78 Hotels in Gatlinburg
Certificate of Excellence
Gatlinburg, Tennessee
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Couldn't Have Been Any Better!”
Reviewed January 2, 2012

As a Hilton Honor's Diamind, I "get" to stay in a lot of hotels, mainly for business, but occasionally for pleasure...this time it was all pleasure! From meeting George at the door, to the easy check in, to the very nice room, to the limited - BUT OUTSTANDING room service, our expectations were blown away! We've been comi ng to G-Burg for over 25 years and to finally have a full service "nice" hotel there is a HUGE PLUS!

Will come back for sure!

Room Tip: Get a higher floor room - great mountian or city views!
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  • Stayed December 2011, traveled as a couple
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Helpful?
Thank KVO1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, January 7, 2012
Dear KVO1234;
WOW.. Thank you so much for staying with us and for sharing your experience. Also want to thank you for being a DIAMOND member with Hhonors. We understand this is quite an accomplishment to reach such a prestigious level and we thank you for staying with us.
Travel safely
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (638)
Date | Rating
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English first
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 31, 2011

I have worked in the hotel industry for over 10 years. I have only worked front desk and night audit, not like I was in housekeeping or f&b. NEVER in my life have I seen a front desk with two ruder people working it. First was a heavy set blond hair girl in a orange jersey (yes jersey at a hotel front desk) who was rude, unfriendly, unwelcoming etc. Then a spanish girl who would not let me finish what I was trying to say. The kept feeling the need to remind me that check in was not untill 4pm. It was 2pm and there must be 100 rroms in this place and they were trying to tell me not one of them was available. Bull$h%t! I can go on and on, have been having a hard time with this hotel since trying to make and update my reservations for days now! The place is nice, the people are not!

  • Stayed December 2011, traveled with family
    • Value
    • Service
Helpful?
5 Thank KEATHER000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, January 7, 2012
Dear KEATHER000;
Thank you for staying with us recently. It sounds like you arrived on a Friday. You see our hotel supports a charity called, "Give Kids the World". This is a wonderful park in central Florida that caters to the need of terminally ill children and their families. I am telling you this to explain the reason for the TN Orange jersey worn by our front desk clerk. You see on Friday's and Saturdays the staff members pay into our fund for the Kids allowing them to wear a jersey to support the sports team of their choice. As I do understand this is not the usual uniform that you would see on staff members, it is our way to help out the kids with serious illness. Over the years our company has donated thousands of dollars to this cause and all money has been raised by fund raisers such as our sports jersey program. Our check in time is 4pm and after, however we do check guests into their rooms as soon as they are ready any time during the day or evening. I am sorry for your delay at check in.
Travel Safely
Jackelyn Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 30, 2011

I think George, who helped with the luggage, was a big help. He was friendly and congeniel and an all around pleasant man. All your personel was great. The vegetarian food was wonderful for our "It is Written" partnership weekend. I love coming there. Was a great stay.

  • Stayed December 2011, traveled on business
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Helpful?
1 Thank JoanneElkPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, January 7, 2012
Dear Csblinky;
Thank you so much for staying with us and for sharing your experience. Hope that you and your family can join us again soon. Summer time is also a wonderful time to visit Gatlinburg. Our cookies will be fresh and warm waiting for your return!
Travel Safely
Jackelyn Schafer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, TN
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed December 29, 2011

We stayed at the Park Vista for 5 days over Christmas with our extended family. Check in was easy and we got warm delicious cookies to take to our room!! The rooms are pristine and beautifully decorated. Completely remodeled with new with large flat screen TV's, granite counter tops, ultra comfy beds, a hidden fridge, and plenty of power connections for electronics. The hotel is all non-smoking now and we were pleased about that. The pool area is also remodeled with a new look, zero entrance area, and water slides. It was cold outside but the pools were heated and comfortably warm. The lobby is full of comfy sitting areas with game tables and TV's to relax by. There is also a large computer area for guests with free internet access (which almost makes up for the 10 buck per day internet fee).

Park Vista is on the Red trolly route and the trolly runs every 30 minutes. It's only 50 cents to ride and will take you down the strip. The main strip itself has a lot of junk stores - but there are some gems here and there, especially if you venture down the side alley shopping areas. Most of the "rides" aren't worth the money IMHO - but a few that are "Mirror Maze", the "Sky Lift", and we really enjoyed the haunted mansion on the road with the Aquarium.

This hotel is situated right against the Smokey Mountain National Park. If you stay here you should travel another mile up Cherry Orchard road into the park where there is a nature center. Further up is a historic frontier home and gristmill. We saw some great wildlife on our way down the walking trail to the gristmill.

Avoid the restaurant for breakfast. It's over priced and not much in the way of options.

Overall - we were very pleased with our stay at Park Vista and will definitely be back.

Room Tip: All of their rooms are good.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
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Helpful?
1 Thank csblinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluefield, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2011

We stayed at Park Vista on December 18th and were very pleased with the accomodations. The pool was very clean and kid friendly. The lobby was very inviting and the rooms were very clean. I would definitely stay at this location again when I travel to Gatlinburg. Great job Doubletree!!

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
1 Thank Sherri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, Georgia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 25, 2011

This hotel is a hidden jewel. It is located about a mile off the main street in Gatlinburg. You will need a car as there is nothing close by that you can walk to. But, don't let that keep you from staying here, the hotel is wonderful. Our favorite things about the hotel were their heated indoor pools, 2 waterslides and hot tub. There is a large indoor area for families and children of all ages and it Is open till midnight. There is even a pool for toddlers. If you aren't interested in swimming, there is an internet cafe, dining available, a gym and an arcade. We were told the hotel had recently been renovated and it looked like it. I hope I have the opportunity to return to the Park Vista, I loved it!

  • Stayed December 2011
    • Value
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Helpful?
2 Thank myladyarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 23, 2011

We stayed at Park Vista in early December. The hotel was very clean and the staff was great and friendly. The location is great because it is about a mile from the Parkway (downtown) but you can take a trolley from the hotel to the parkway and you can save some parking expense. Our room was clean and comfortable. The only thing is that the breakfast is not free and it can be quite pricey...we just had some breakfast at the Village instead. Overall, a great choice and we will start there again!

  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank mrjnashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Property: Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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