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“Old and overpriced” 2 of 5 bubbles
Review of Baymont Inn & Suites Gatlinburg On The River

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Baymont Inn & Suites Gatlinburg On The River
Ranked #11 of 78 Hotels in Gatlinburg
Certificate of Excellence
Rogersville, TN
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Old and overpriced”
2 of 5 bubbles Reviewed August 20, 2012

Room was small for the price. Very outdated. Paint chipping you could lie in bed looking at the places in the walls/ceilings that had been poorly patched. Balcony was ok. Very loud street noise. Bathroom though was clean. Yucky brown stuff coming from the jets in the big tub. Was a pretty long walk to the end of Gatlinburg. Have stayed in much nicer hotels in Pigeon Forge for half the price.

Room Tip: being on the 4th floor, we couldn't hear the river, and it was a long walk up and down the stair...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank tjhandyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review, August 23, 2012
I encourage any guest to address any concerns they may have directly to me while on property. We are in the process of updating our hotel, we are painting, getting new carpet, drapes, bedding, and TV’s. Our property is clean, and we are working to improve our property on a daily basis. Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,216 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Monmouth, Illinois
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed August 20, 2012

We stayed one night at this hotel and I must say that there are definitely better places to stay in Gatlinburg! The room was dated, I think they charge too much for what you get, the bathroom very tiny, and you can clearly hear the traffic from the road. The best part of this hotel was the breakfast that was available. The little balcony overlooking the river was nice but it wasn't enough to make me give this hotel a good rating.

  • Stayed August 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
11 Thank notesfork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review, August 23, 2012
Thank you for your review! We are in the process of updating our hotel, we are painting, getting new carpet, drapes, bedding, and TV’s. Our property is clean, and we are working to improve our property on a daily basis. Comfort Inn has a Commitment to your Satisfaction, If your not satisfied with our accommodations or service, please let the front desk know without delay so we can make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amelia, Ohio, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 15, 2012

We loved our accomadations at the Comfort Inn on the River in Gatlinburg Tenn. The room was wonderful, the bed comfortable and the view from our balcony was beautiful. The hotel staff went above an beyond to see that we were taken care of. They were very friendly and made us feel right at home. We will return next year and I also have family members that intend to stay as well. I slept better in the hotel bed them I do my own. it was fantastic.

Room Tip: I don't think there is a bad room at the hotel, all rooms over look the river.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deborah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review, August 19, 2012
Thank you for your great review! Our hotel has come along way over the past few months, we have worked hard to make some much needed changes. The breakfast, renovations the cleanliness of our rooms have much imporved, thank you for your review in recognizing that!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 28, 2012

We stayed at this htel for 1 night. We had 2 rooms side by side. Rooms were clean, beds were fine, staff was very friendly, we asked for an extra hour for check out and was granted since we got in late. Breakfast was good and I was nervous reading other reviews. I think it was slightly over priced since they were not sold out and what other proerties were going for , but we would stay here again.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Daddybuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review, July 31, 2012
Thank you for your review! We appreciate your comments and we look forward to your return stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alabama
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed July 16, 2012

I never write reviews but I think I owe it to others to write one. I thought this place might be nice since they said they had remolded it. The only thing I could tell that had been remodeled was the bathroom but that was it. The carpet was nasty, the comforters needed washing there were stains on the sheets. The bathroom dressing area was nice but the the tub was nasty and would not drain. The pool was cloudy and needed cleaning. Do yourself a favor and stay at the Hilton down the road or the Fairfield Inn. The service was great but the hotel was not nor was the breakfast.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank love2travel3949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review, July 31, 2012
We are in the process of updating the property. We are purchasing new linens, and the owner and management team are making changes, and addressing any concerns that our guests may have about the property. Our pool uses salt water, no chemicals are used in the pool. We encourage our guest to contact me Jetta Hefner while on property so we can address them more promptly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 13, 2012

I was just there for a 3 night stay with 20 high school students from Oklahoma. Yes this place is not a Marriott or a Sheraton, but it worked great for our program needs & the price couldn't be beat. The hotel staff was amazing, the first night we arrived the AC in my room was working right & Jetta the hotel manager got right on it. When we came back the 2nd night & it still was working quite right she came to my room with the maintance man to check it out. Needless to say that night when I return for the evening the AC was working great. As for the night clerk, Seth, he was very helpful getting the charter bus parked & watched my students room doors on the hotel cameras so that my staff and I get some rest without worrying about our students sneaking out of their rooms. As for the view, everyone of us loved having rooms over the river and being able to hearing it roaring at night. Overall, our hotel experience was good. If you are traveling with a group of high school students and you are trying to saving money this is our place.

Stayed July 2012, traveled on business
Helpful?
2 Thank Brighteyes76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Kentucky
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed July 12, 2012 via mobile

We booked our room on the weekend after the 4th, looking for a king bed and an overlook of the creek. We got both, but being on the 4th floor which is even higher because of the parking garage, we might as well have not asked for creekside. Elevator was super slow. Breakfast was terrible. We are not picky eaters but there was definitely something bad about the eggs. Room was ok. Not dirty. Just ok. Won't stay here again. I hate to say all these negative things because the clerks were so super friendly! It's not very often u are treated so nicely. That's the reason we stayed.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Robin19605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Gatlinburg On The River

Property: Baymont Inn & Suites Gatlinburg On The River
Address: 293 Parkway, Gatlinburg, TN 37738 (Formerly Comfort Inn On The River)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Gatlinburg
#18 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Gatlinburg On The River 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Inn On The River Hotel Gatlinburg
Comfort Inn Gatlinburg
Gatlinburg Comfort Inn

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