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“Terrific condos”

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Summit Manor Condominiums
Reviewed September 3, 2013

Our condo here was perfect. Plenty of room and well decorated. Nice and quiet at night, yet close to the parkway and all the shops and attractions. Would stay here again. The office is not handy being down an outside elevator and across the street, but service was good.

  • Stayed: August 2013, traveled as a couple
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Thank karrisa49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 - 50 of 70 reviews

Reviewed August 23, 2013

I reserved a condo through their website three weeks prior to our arrival. We arrived around 5pm on the day we were scheduled to arrive. I was told that they had "overbooked" for the weekend and gave our condo away the day prior to our arrival. They instead gave us two motel rooms. Unacceptable. First, I don't understand why they feel it was okay to just not honor our reservation? Second, they did not attempt to call, email or in anyway contact us to let us know we would not have a condo. If I had wanted an ordinary motel room I would have chosen a nicer hotel. I chose the condo with a full kitchen two bedrooms and three beds. I chose a fourth floor condo with a balcony and nice view. All of this was important to me. My husband and I were traveling with our 12 yr old son and my mother. we wanted to have our own individual privacy and still be together in one room. We had lost my father three months prior to this trip and did not want my mother to be stuck in a motel room alone by herself. this trip was a way for us to heal and grieve for my Dad. These motel rooms were on the first floor and not adjoining. There was no kitchen, no balcony and no view. We were so upset we could not relax and it ruined our first evening there. We found another condo around 10pm that night. The manager tried to say the "overbooking" was a caused by a computer glich but I do not believe him. He also took 50 dollars off the bill but that was not an adequate compensation from my point of view. I would have payed 100 dollars more to have the condo. I feel like this was bait and switch and incrediably bad customer service. I would never ever stay at this hotel and would not recommend making a reservation with this hotel.

  • Stayed: August 2013, traveled with family
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6  Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013

We stayed in Summit Manor Condominiums August 9-12. It was absolutely beautiful and perfect. There was a mix-up with our reservation, but the manager was accommodating and everything worked out fine. It was in the perfect location and the smell coming up to the balcony from Flapjacks directly below, was enough to get us in there Sunday morning. We only had one issue with the AC during our trip and it was taken care of the same day. We will be staying here the next time we visit. Highly recommend!!!! After working in the hotel industry for over ten years, this one is a GEM!

  • Stayed: August 2013, traveled with family
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2  Thank Rab8701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

Lovely cabin and great location. The front door outside light was out and they did attempt to fix but to no avail. Bring a flashlight! The key pad entry is very hard to see in the dark! ut otherwise, the cabin was very nice. Check the A/C unit when you arrive, the heat was on and we were there in August!

  • Stayed: August 2013, traveled with family
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1  Thank JFosterNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

This room looks great and is in a near perfect location if you like to walk downtown Gatlinburg. The bathroom had no electric when we arrived and a call to the front office (on my phone because room had no dial tone)led ME to reset breakers over the phone. Next A/C was operating poorly and found filter completely clogged. I call down front again and asked for this to be repaired. A repair man (sort of) came and just removed filter and said they don't have any and would have to order. Next he plugged another phone in himself and again no dial tone. He stated " well, it looks like they didn't pay there bill again". I'm pretty sure it's illegal to not have a working phone but he could not have cared less. This was never taken care of. There were 2 lights out which he said he would replace and never came back. Lastly washer machine was broken and called to front desk and they seemingly ignored me. Again nothing was done. This is great location but you should hope everything is ok when you arrive because service was terrible.

  • Stayed: June 2013
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4  Thank Gippy96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

We really enjoyed our stay at the Summit Manor Condos. It was in a perfect location so that we could walk to everything easily, but we had 2 bedrooms and a full (very nicely done) kitchen. My parents stayed with us for two nights, and we had an extra night to ourselves and the kids, where we were able to spread out a bit more. It made it very easy to put the baby down for naps and earlier bedtime. And the washer/dryer saved us several times. It was very quiet, as it was set back off the strip, and up a slight hill, separating it from the downtown noise. We even had a little back yard with a view. There is a pool, but it was too cold when we were there, so it was closed, but would probably be nice in the warm summer. The condo it right across the street from the Ober Gatlinburg sky lift that goes to the top of the mountain. We took the kids up there to do snow tubing and ice skating in April! They had a blast! Apparently there are tons of fun things to do in warmer weather as well (water slides and a train...).
The condo is located closer to the end of town that goes into the Great Smoky Mountains. That end of town appears to be a little nicer, a little quieter, and perhaps even a little more upscale. Some nicer restaurants, fewer people, and NOC (!) Nantahala Outdoor Center - a great surprise for us. But we had no problems walking the entire length of the strip several times a day with 3 kids.

Room Tip: We were on the ground floor, and it was super helpful because you could pull your car right up to lo...
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  • Stayed: April 2013, traveled with family
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1  Thank sbsmithfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

This condo was in a good location (probably middle way of the strip) we stayed in the A building on 3rd floor. It was nice inside and roomy. We got a two bedroom 2 bath. We did have a problem with the small bathroom shower curtain (it was broke and wouldn't stay shut while you would take a shower) there was cobwebs on the lamps shades. There was a nice kitchen, washer/dryer, dish washer, fireplace, balcony, dining room. I really liked this place. For 7 of us it was affordable. It could be pricey for a couple. Since 7 of us split the fee.

Room Tip: This is located close to the end red lights on the strip and walking distance to everything.
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  • Stayed: March 2013, traveled with friends
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Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Summit Manor Condominiums

Address: 110 Bon Air Dr, Gatlinburg, TN 37738-3369
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 52 Specialty Lodging in Gatlinburg
Price Range: $154 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Summit Manor Condominiums 3*
Number of rooms: 52
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Also Known As:
Summit Manor Condominiums Hotel Gatlinburg

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