My husband and I just returned from a week stay at this wonderful resort. We arrived a bit early on our check in day yet our room was ready. Checking in with Bobbi Jean was a pleasure. She is what those of us used to staying at Disney resorts would be classified as making our trip "magical". She - and all the staff we encountered - could not have been more gracious and accommodating. Our room was wonderful, well kept, comfortable and overlooking the mountains. If there were any problems they were quickly and graciously solved. Our only issue was with the sale rep at the sales presentation and upon voicing my unhappiness we received calls from 2 different department Mangers as well as Mr. Ward, the General Manager who took the time to meet with us. All of them were genuine in their concern.
Our unit had every possible pot, pan, dishware etc. There was nothing lacking. What minor problems we had were quickly and graciously solved. The location couldn't be better - walking distance to everything one could hope to do in Gatlinburg. We can't wait to go back.
- Official Description (provided by the hotel):
- Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more less
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- Also Known As:
- Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg