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“Great Place- Great Staff!”

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Holiday Inn Club Vacations Smoky Mountain Resort
Ranked #18 of 78 Hotels in Gatlinburg
Certificate of Excellence
Apex, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Place- Great Staff!”
5 of 5 bubbles Reviewed February 13, 2013

My husband and I stayed here as our son was participating in the Winterfest event being held at the convention center. We stayed in the Villa and it was simply amazing! The rooms were clean, the amenities were fantastic and it really exceeded my expectations! The renovations were top notch. I was pleasantly surprised and would definitely stay here again. The Staff were all very friendly and very helpful. Each and everyone of them that we encountered made us feel very important and had a great sense of humor! I will definitely recommend this place to family and friends. :o)

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Colleen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 17, 2013
Hello there, thank you for taking the time to review your stay with us. I'm so glad to see that you enjoyed your stay with us and that you will come back to visit us again, hopefully soon! I love to see that your expectations were exceeded because that truly is our goal for every guest that comes through our doors. Our staff is always here to help you in any way possible. I'm glad that you were able to interact with them and see our hospitality. Thank you again and if I can ever be of any assitance please do not hesitate to contact me.

Thank you,
Eric Treadway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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880 reviews from our community

Traveler rating
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418
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Forsyth, Georgia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

My husband and I spent four days in beautiful Gatlinburg. The hotel is going through renovations, but we were not bothered by any construction sounds during our stay. Nice lobby with a fireplace and complimentary cookies/coffee and cider a couple of nights. Our room was on the 10th floor and was clean and nicely decorated. Cozy sitting room with gas fireplace, balcony with view of downtown Gatlinburg and a kitchenette. The first night, my husband asked an employee for some ice (our ice maker didn't seem to have enough for him) and the nice young guy quickly returned with a complete bag of ice at no charge. It was just a short walk to the main shopping area and several nice restaurants. We were asked to attend an "owners" update, but were not hassled in any way when we declined. We discovered my husband had forgotten his walking cane in the room 30 minutes after leaving. I called and the front desk retrieved it and had it waiting for us when we arrived. We had beautiful snow showers every day and it was just a relaxing getaway. Would definitely stay again.

Room Tip: 10th floor is the highest and we enjoyed the views.
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank tec55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 11, 2013
Hello tec55, thank you for choosing to utilize your ownership here with us in Gatlinburg. I also appreciate your very thought out response to TripAdvisor. By the sounds of it, you chose the perfect time to visit with us. The snowfall is so beautiful in this area, and I'm glad you were able to see that. I'm glad to see that you enjoyed your stay enough that you will come back and visit us. As I'm sure you witnessed, we are going through renovations throughout our entire property. We should have everything completed by the end of February. In this renovations, we are putting in new couches, chairs, beds, bed linens, tvs, and new paint on the wall. We are excited about the changes and hope that you will come back and see the new updates to your resort. Thank you again and if I can ever be of any assistance please do not hesitate to contact me.

Thank you,
Eric Treadway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsport
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

The rooms were beautiful and spacious. The master bedroom had a huge bed and jacuzzi tub. Nice kitchen and living room with a log cabin feel. The resort is also in a great location. I will definitely return!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MegTurner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 5, 2013
Hello and welcome home from your recent vacation stay with us. It’s so wonderful to hear that you enjoyed the resort and surrounding attractions. You couldn't give us a higher compliment than a return stay and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southside, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

My wife and I spent our 33rd wedding anniversary here. This is the first time we have stayed at this particular hotel. We have stayed at others in Gatlinburg and Pigeon Forge and have never been disappointed. However, Holiday Inn far exceeded all others with regards to friendliness from the entire staff. From the moment we checked in till the day we checked out, every staff member (including all those who were busy rennovating the rooms) greeted us with a smile, asked how we were doing, and treated us as if we were family. The room could not have been nicer or cleaner. I jokingly told them at check out I did everything I could to try and find something wrong. I had nothing to report. We will definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 5, 2013
Hello and happy belated anniversary. We are so pleased that you chose us to host your celebration. We couldn't be happier that you chose us and enjoyed your time in and around the resort. Our staff is constantly striving to ensure that you have the best vacation experience possible, and we’re happy to hear that our staff was able to make your stay that much better. We hope that you are looking forward to your return stay as much as we looking forward to hosting you. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornelius, North Carolina, United States
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Read some reviews and we were a bit hesitant about staying here......NO WORRIES. The property is undergoing a renovation of the rooms. They have done a great job. Don't know what it was before, but the 1 bedrooms are quite roomy with a pretty stone, gas fireplace. The kitchens are small (Pullman type) but complete w/ dishwasher. The bed is very comfy with the duvet type cover in stark white so you feel it is clean! The bathroom has a nice size jacuzzi type tub with shower...nice and spacious. Stack washer/dryer is a nice plus. Good location with a short walk to the Parkway and on the redline for the bus if you're not up to walking. Only been here 2 days, still have the rest of the week, but I just had to say how nice the units are.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 8, 2013
Hello and thank you for taking the time to let us know about your recent couple’s getaway with us. Were happy to hear that your stay was everything that you hoped it would be, and you were able to spread out and relax in your villa. You give a great overview of what future guests can expect from a stay with us. We sincerely hope that you enjoy the rest of your stay, and we would love to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

We only stayed one night while there for a children's conference, but the room was beautiful, clean and comfortable and the service was exceptional! We even had the cell and home phone number of the manager should we need anything. We also found a note at our door the next morning thanking us for staying with them and again with personal phone numbers and addresses. A day later we get a phone call asking if we arrived home safely and thanking us again for staying with them. It is in a great location and within walking distance to several good eating places.

  • Stayed January 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ecm777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 8, 2013
Hello and welcome home from your recent overnight stay with us. We’re happy to have been able to host you while you attended your conference. We’re happy that our staff was available to you to address any needs that you encountered during your vacation. It’s great you were able to take advantage of some of the local restaurants. We can’t thank you enough for your review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

We've made a tradition of staying here each December for the local Christmas parade. The location is fantastic for access to the "strip" without having to stay right on the main road. The resort is really nice and very clean. The staff is mostly friendly - some overly forward when wanting us to take an owner update tour (we are already owners) when we just want to relax. But nothing negative to report. Amanda was really great to deal with overall, going above and beyond on pretty much everything. Great kids activities offered. Positive experiences every time!

Room Tip: Some rooms overlook a lovely wooded area, some the parking area, and some the main road.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaime W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, February 8, 2013
Hello Jaime W, thank you for the review and I'm glad to hear that you enjoyed your stay. As being an owner you are my #1 priority above anyone else. I love to hear when an employee makes an impression on someone enough for their name to be remembered. Amanda is a great employee and she knows the importance of making sure that our owners vacation experience is tops on her list. Thank you for choosing to have your ownership with Orange Lake and staying with us here in Gatlinburg. I hope that you will come back again real soon, and if I can ever be of any assistance please do not hesitate to contact me.

Thank you,
Eric Treadway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Property: Holiday Inn Club Vacations Smoky Mountain Resort
Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Official Description (provided by the hotel):
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg

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