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“Best in Gatlinburg”

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Holiday Inn Club Vacations Smoky Mountain Resort
Ranked #16 of 78 Hotels in Gatlinburg
Certificate of Excellence
pwpat
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best in Gatlinburg”
5 of 5 bubbles Reviewed April 14, 2011

We have finally found the perfect place. We have been visiting Gatlinburg many times a year for 15 years and have stayed at dozens of places. This one is by far the best for when we need more than just a standard room. We had a 2 bedroom condo and it was so nice. The decorating is beautiful, not only in the lobby but in the condo as well. It was still too cold to swim but the pool area looked very nice also. I liked the location as I enjoy walking. We were there at the perfect time to see the tulips in the front drive. They were so pretty, we took pictures when we walked by.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pwpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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880 reviews from our community

Traveler rating
    583
    182
    62
    19
    34
See reviews for
418
288
5
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Mississauga, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 6, 2011

This venue was amazing. The service was excellent from the time we met Front Desk staff until the time we checked out. They couldn't have been more kind and accommodating to us after a long drive. We had a beautiful one bedroom suite at a most reasonable price with jacuzzi, excellent view, cozy fireplace and comfy rockers on the balcony overlooking the Smoky Mountains. We were assisted with dinner and breakfast plans as well as Weather updates from the Ranger Station in the Smoky Mts. Everything was absolutely perfect. We will definitely return.
Donna and Dave, Mississauga, ON

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danesbitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springville, Alabama
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 6, 2011

We stayed in a two room suite and the layout was perfect for our family of six. The location is a short two block walk from the main strip in Gatlinburg, so you can park in the lot and walk downtown. Also located on the edge of town towards the state park entrance, so not a lot of traffic when going to see nature.
My wife really enjoyed the note that she found under the beds that said, "Relax, we even cleaned under here."

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 3, 2011

We stayed for one week in a vacation villa in a 3 bedroom lockout because we had 3 14 year old girls. A confirmation email was sent out one week before welcoming us and providing links to things to do in the area as well as discounts to local attractions that they provided to their visitors. We were greeted by very friendly and helpful staff upon arrival and every time we went to the front desk or entered an elevator. From front desk to maintenance staff, you were always greeted with a smile and how is your trip going. The general manager, Don Ward was on site more than one day of our stay and is very proud of his staff and hotel. He wanted to know if there was anything that needed attention and personally provided his home and cell phone numbers and invited you to call. We were personally assisted by Brandie, Randy, Amanda and Robert (maintenance) throughout our trip. Everyday there were activities for younger children and you received a phone message to advise you of each days activities. The view from our terrace was quite beautiful. The swimming pool and hot tub was great as well.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the3pitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Butler, Indiana
1 review
5 of 5 bubbles Reviewed March 30, 2011

Great place to stay! We are owners of South Beach and just recently stayed in the Gatlinburg Resort. Overall great place, very friendly staff. and very close to downtown. Would recommend to everyone. Liked it so much we became owners of a new villa:)

Room Tip: We were in 903, view was of downtown and ski lift
See more room tips
  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BuckeyeFan1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 30, 2011

Checked in on March 25, and by the time we got to the room 4 different employees had welcomed us and told us to contact the front desk if there was anything they could do for us.
All the employees were very courteous and made us feel at home. The suite (2 bedroom) was immaculate and within 30 min of check in one of the employees came up to make sure everything was OK. OVERALL GREAT STAY

Alan Hunt

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adhunt9305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 28, 2011

This was not our first trip to this hotel - we come back because we love it! We typically stay in a 2BD, but only needed a 1BD this time. It was still nice, but I prefer the space of the 2BD. They have upgraded to wireless internet since we were here last, which is a big plus! We usually take advantage of the kids programming, but there doesn't seem to be as much of a selection as there was under the previous ownership and what they do have can be expensive - or at least more expensive than it used to be.

The location is spectacular. You will not find another resort like this so close to the Parkway. I think the kitchen could use a few more pans and cookie sheets, but we were able to make things work. Request a creek side room - the views and sounds are wonderful.

The fire alarm went off at 4AM one night and then again around 9:30AM. Once everyone determined that the alarms were not going to shut off in the early morning (not smart - just go straight outside when they sound!!), we learned it was a fluke. No one I saw was upset or grumpy and the security staff was so pleasant and reminded us that it is better to come straight downstairs instead of assuming it is a test. You just never know!

Overall, love this resort and will be back for years to come.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TATINEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Property: Holiday Inn Club Vacations Smoky Mountain Resort
Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Official Description (provided by the hotel):
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg

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