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“Enjoyable stay”

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Hilton Garden Inn Gatlinburg Downtown
Ranked #4 of 78 Hotels in Gatlinburg
Certificate of Excellence
GreenLeadersGold level
Elgin, Illinois
2 reviews
“Enjoyable stay”
Reviewed September 29, 2013

We were shocked when we arrived in Gatlinburg for the first time - it was overwhelmingly crowded - traffic and people everywhere. I thought we'd never find a place to park, but this hotel had a nice large parking lot for guests. The room was great, clean. The breakfast offering was beyond anything I have had before - the selection was endless. Delicious. Drinks at the bar one night was relaxing. All the staff was friendly and helpful, however, Matt outdid himself. He seemed to be there 24/7 during our 2 night stay. Too bad I couldn't find a place on the Hilton website to provide a note to management on how well Matt ran this hotel. Staying at this hotel was the perfect start to our first trip to the Smokey's.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flatlander927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 3, 2013
Hi there Flatlander927, thank you so much for choosing to stay with us and posting your review. I'm very please to hear that you had such a great time with us and that Matt made such an impression on you all to mention him by name. He is a great worker and is one that we can depend on to provide great customer service. Thank you again and if there is ever any assistance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,813 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (283)
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Scotland
Level Contributor
137 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 29, 2013

We stayed for 4 nights in a junior suite with a balcony overlooking the river, the suite was excellent and very clean and comfortable. The staff in this hotel are all very friendly and professional. We booked with a bed & breakfast deal and well worth the money, the breakfast was excellent and plentiful with a cooked to order option as well. The hotel is well situated to walk to the shops and restaurants, you can take a short cut through the carpark at the rear of the hotel which takes you 5mins, or if you prefer a nice walk along the riverside then although it will take longer it is nice. I would definately recommend this hotel.

Room Tip: Go for a suite overlooking the river with a balcony, ask for a room on a higher floor.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank molliescotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 3, 2013
Hello molliescotland, thank you all so much for choosing to stay with us. When I see a great review come in I'm always happy, but when I see a great review from a "Top Contributor" as yourself it gives it just a little extra meaning. I think our breakfast is such a great ammenity that we have that you can't get anywhere esle, so I'm glad to see that you took advantage of our Bed and Breakfast deal so that you could enjoy that. Thank you again and if there is ever any assistance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assitant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boonville indiana
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2013

My wife and i booked a Cabin about 3 months prior and when arrived were not happy at all very dirty but we stayed until the sun came up the next morning so i could see to drive off that mountain, drove into the best looking hotel in Gatlinburg and went to the front desk and April got us right into a very nice room and our vacation was saved. i hope someone from Hilton Management reads this.. do whatever you can to keep and promote April. (p.s. they installed new Keurig Coffee makers while we were there) ...YaY !

Room Tip: we had a river room overlooking the patio fireplace and hot tub...very nice. ask for April at the fr...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sigman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 3, 2013
sigman38, thank you for choosing to stay with us. I'm sure hate to hear about your bad experience with your cabin, but there lost was our gain! April is a tremendous asset to our hotel and I'm glad that you were able to witness what makes her so good at what she does. I know that she will be extatic to see that she made such an impression on you all to mention her by name. I hope that you all will continue to stay with us everytime you visit gatlinburg, and if there is ever any assitance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed September 25, 2013

SO glad to be at this hotel away from the town...peaceful after travelling. Also very comfortable, and staff friendly and obliging.
Evening meal not good....too much salt and lack of expertise in the preparation. However, breakfast was excellent....porridge, fresh fruit, good, well prepared hot options, and staff well trained in keeping everything topped up.
Would happily stay here again, though not in the town!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petite100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 2, 2013
Hello petite100, thank you for choosing to stay with us. I'm glad that you had a great time with us, with the exception of your evening meal. I promise to you that I will personally addresss that issue with our cooks. We want to make sure that every aspect of our hotel gives you the best experience possible. I am glad that you were able to see that our location is probably the best feature that we have. We are close enough to everything but located to where it feels like you are away from town as well. Thank you again and if there is ever any assistance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
238 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
Reviewed September 24, 2013

The Hilton is close to the centre of Gatlinburg but provides an oasis of calm and comfort for the weary traveller. We had a large pleasantly furnished and clean room.

We were not terribly impressed by the standard of the evening meal in the restaurant. The salmon was overcooked and dry and the meal was oversalted and oily. Unpleasant!

Notwithstanding the food, I would happily return here.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chemistatlarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 2, 2013
Hi there travelhoundDorset, thank you so much for choosing to stay with us during your travels. As a Top Contributor on TripAdvisor dot com, I know that you have stayed and visited many places but I'm glad you chose us. I think our location is one of the best features of our hotel and I'm glad you were able to see why. I will make sure to address the dinner issues that you had. I want to make sure that experience is just as good as any other aspect of your stay. I will personally make sure that is taken care of. Thank you again, and if there is ever any assistance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
benbrook
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2013

We stayed 5 nights in a jr suite. The room was clean which I really appreciate. The couch was sagging a little but comfortable enough. The room had a balcony that overlooked the courtyard which would have been nice except guests were smoking in that area almost everytime we went out to sit. My advice would be don't pay extra for a courtyard balcony. The staff at this hotel was the best thing, next to the inclusive breakfast bargin you can purchase. We bought the room with breakfast package. There was a large variety of breakfast items and the ones you could have made to order were excellent. The staff was so friendly and helpful. They made this a 4 star hotel.

Room Tip: Don't pay extra for the courtyard balcony, unless you don't mind smokers.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovethemountains2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 2, 2013
Hello lovethemountains2, thank you so much for choosing our property to stay at while in Gatlinburg. I'm very pleased to see that you had such a great time with us. Our staff's number one priority is to make sure that you have the best vacation experience possible. I'm so glad that you said the staff is what made this the property that it is. Thank you again and if I can be of any further assistance please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
391 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed September 22, 2013 via mobile

Right by the river. Downtown Gatlinburg. Easy drive into the park. Great service from Allison at TENTE front desk. Cook to order breakfast at a reasonable price. Rooms are clean and neat. Staff overall was friendly. Nice Hot tub and fire pit outdoors. Great for couples, singles, families.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BineQuilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, October 1, 2013
Hello SabineB702, it never gets old seeing great reviews. I'm so glad that you had such a great time with us and that Allison made such and impression on you to mention her by name. I know that she will be extremely happy to see her name mentioned. Thank you again and if there is ever any assistance that I can provide for you, please don't hesitate to ask.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Gatlinburg Downtown

Property: Hilton Garden Inn Gatlinburg Downtown
Address: 635 River Road, Gatlinburg, TN 37738-3128
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

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