We picked this hotel due to its location and facility between the other Hilton properties in the area. We were very happy with our choice; except that we could not find a room that was right. We loved the fireplace and balcony; but could have done without the whirlpool - it took up such a large portion of the room. We wanted a king bed, but they did not seem to have a room configuration that met our preference.
The staff was great for the whole stay. The front desk from check in to check and every time in between was great. Friendly and helpful.
Even better was the restaurant staff. The managers and the waitresses could not do enough to make our meals a great experience. We had wonderful breakfasts everyday. My wife was thrilled they had eggbeaters.
We had a great view of the river, and when we returned to the room after a day in the Smokies and dinner, the fireplace was really nice.
It is a inconvenience to have to login to the internet several times a day, but it is free, and that was great. We did not stay at one of the other Hilton properties in the area as they charge per device per day.
We walked from the hotel to the strip and dinner several evenings. The others we drove to Pigeon Forge or stopped on the way back.
The drive to the National Park is 2 lights and a right turn. That was great. And they had lots of information available in the lobby. 23 hour a day coffee and hot water (tea and hot chocolate) is great. I did get a cokkie when we checked in, but did not see them the other nights. That might be the time we returned.
I highly recommend this hotel for couples and families.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Hilton Hotels Direct, Travelocity, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg