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Hilton Garden Inn Gatlinburg Downtown
Ranked #4 of 78 Hotels in Gatlinburg
Certificate of Excellence
GreenLeadersGold level
Reviewed March 13, 2013

The hotel is located in the heart of downtown Gatlinburg. Walking distance to everything on the main strip. It is very clean and still looks brand new. The river is outside the front of the hotel. The only thing is the fire place makes a loud boom when it shuts off. I would recommend turning it off before going to bed unless do not mind get scared!

Room Tip: Better view of river if you ask for room on same side as front deck otherwise you get the back parki...
  • Stayed: April 2012, traveled as a couple
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1  Thank flea791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,543 - 1,549 of 1,899 reviews

Reviewed March 8, 2013

This hotel was conveniently located and a very nice hotel. However-our gas fireplace in the room had an issue. Very nice ambience when lit but when it shut off it made a big noise similar to a sonic boom or a gun being fired. The first desk clerk informed maintenance however when we returned to our room that night it still did it. Next morning a different desk clerk stated all the fireplaces do that. She offered us a different room but stated the fireplace would still probably make the noise. Seriously? I have been in rooms before and in friends houses with gas fireplaces and those gas fireplaces didnt go Kaboom when they shut down. So beware of this if you book a room here. Otherwise the room was nice and clean and otherwise very quiet. Oh and at check in the clerk neglected to tell us they put out warm chocolate chip cookies at nightso we didn't discover this until night before we left. So the other 3 nights we were there we lost out. Oh well. What can you do? Just be aware future guests to this hotel.

Room Tip: If the fireplaces are still booming not worth the extra money to have one. We didn't use it as...
  • Stayed: March 2013, traveled as a couple
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Thank vs54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

This hotel is second to none. If you can find fault with this property, you should stay home. Front desk personnel went out of their way to help me, the cook at breakfast was a smiling face at the early hour, and the property is spotless. It looks brand new, but is four years old.

Hilton must be very proud of this property.

  • Stayed: March 2013, traveled on business
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1  Thank hsmuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Wonderful room, nice, clean and fresh. This hotel is located just off the main strip in Gatlinburg, TN. You don't hear any traffic, but every so often you might hear your neighbor next door. Well appointed room, great serice. Used the hot tub while it was snowing...FANTASTIC!! Wish it wasn't so close to the front desk and lobby area, but great never the less. We enjoyed our stay at this nice and cozy hotel...we'll be back!!

  • Stayed: March 2013, traveled as a couple
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Thank Glove_47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2013

Good experience overall. The only issues were that the jet function of the jacuzzi tub in my room did not work and I thought there should be a complimentary breakfast option. Maybe you just can't get a complimentary breakfast in Gatlinburg - though I know there is that option in Pigeon Forge.

  • Stayed: February 2013, traveled on business
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Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2013

Priced as budget price but lots of bang for the buck. Great staff, clean facility. This is on the back road (less traffic) but central and easily accessible to the main drag of Gatlinburg. Close to Bennets BBQ (SUPERB). Pool and hot tub area wonderful with outdoor firepit. Clean room that has pleasant smell not musty or old smelling. This was a great place to stay and I will be back every time I am in Gatlinburg.

  • Stayed: February 2013, traveled with family
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1  Thank legozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

This hotel is money hungry and charged out us when we were unable to show due to an ice storm. We wanted to celebrate our engagement and we were unable to reschedule our trip two weeks because they still charged us! For being such a huge name in the hotel industry, you would think they could afford to allow us to reschedule our celebration but instead they chose to charge us for something we didnt even have! Now our money for our trip is gone and we wont be coming to Gatlinburg. If I were you, I would find a hotel with better customer service and believes in quality...

  • Stayed: February 2013, traveled as a couple
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6  Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Price Range: $135 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

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