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“Great getaway!”

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Hilton Garden Inn Gatlinburg Downtown
Ranked #4 of 77 Hotels in Gatlinburg
Certificate of Excellence
GreenLeadersGold level
Reviewed November 17, 2012 via mobile

My wife and I stayed here to celebrate a special occasion. I reserved our room here 8 months in advance to ensure I got what I wanted. This hotel delivered! I read many reviews that recommended the high floor king suite with a fireplace, jacuzzi, and balcony facing the river/creek. Great suggestion versus a parking lot view! Awesome location! Close enough to walk to the strip but far enough from the crazies and traffic. Great breakfast! Cooked to order and hot bar. Hotel staff was all friendly and hotel is clean and modern. Well done Hilton! HHonors Gold Member

  • Stayed: November 2012
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Thank ANCBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,651 - 1,657 of 1,957 reviews

Reviewed November 15, 2012

This hotel is thankfully off the main tourist drag in Gatlinburg, yet within easy walking distance of all the attractions in this town. I was there for work at the convention center, and this was an easy walk through the hotel's parking lot at the back. I had a room with two queen beds and a little balcony with chairs which looked over the courtyard and had a view of the mountains. The balcony was a nice place to sit and have a cup of coffee as I got ready for the day. There are rooms with fireplaces, too. The lobby has a fireplace which lends a cozy feel. The breakfast buffet in the morning had enough choices, offering eggs, fruit, yogurt, grits, oatmeal and more. Clean room, with nice sitting area. Comfortable bed, but I didn't try the sleep number thing. Decent shower. Friendly staff. A good choice for my stay. I may return to this area next year, and this hotel will be at the top of my list.

Room Tip: Make sure you specify that you'd like a room with a fireplace if you want one.
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  • Stayed: November 2012, traveled on business
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2  Thank corsagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

It can be tough to find a nice new hotel in the Gatlinburg area which is why we were happy to return to this hotel after staying here in November of 2010. And just as we remembered, the staff was very friendly, rooms were very clean and spacious and we had all the comforts we were looking for (tv, fridge, coffee maker, comfy beds and CLEAN bathrooms).

We also enjoy the location on River Road as it's not as loud as some of the other areas of town but easy walking distance to everything in town.

If I were going back to Gatlinburg anytime soon, it would be a no brainer as to where we'd be staying ... again ;)

  • Stayed: November 2012, traveled with family
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Thank inspiredescapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

The hotel was in a good location in Gatlinburg with plenty of parking (which can be an issue in Gatlinburg). It right by the Ober Gatlinburg Tram. The room was large and clean with comfortable bed. The staff was friendly. I enjoyed the gas fireplace and complimentary coffee bar and cookies in the evening especially after coming inside from the recent snow. I would definitely stay here again.

  • Stayed: October 2012, traveled solo
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Thank cashspa1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

HHonors members come to expect certain things from their frequent stays so it is easy to spot things that are not right. For example, no fresh coffee since breakfast. (2 days in a row after dinner, stone cold), room was not cleaned until after 430pm, fitted sheets so thin you could see through them, the adjustable number bed didn't work and it felt like sleeping in a bowl. Instead of your newspaper hanging on your door in the morning, you had to get one off the front desk. The list goes on, I asked for a response from management to my comments (please fill out your comment cards- good or bad) and I got no response. The hotel looks like Hilton, but the attention to the details says something else. It is in a great location, has good parking, but I have paid double at a Hampton Inn and felt satisfied.

Room Tip: Hotel is near the Peddler Steak House
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  • Stayed: October 2012, traveled as a couple
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6  Thank J145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
corneliahgi, General Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this reviewResponded November 2, 2012

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Again we apologize for the inconveniences that you endured while you were here, and we will address your comments with our team. We want you to know that we appreciate your business and loyalty; we will make the necessary adjustments. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed October 31, 2012

We stayed at the HIlton Garden Inn in Gatlingburg for 7 nights during the busy "leaf" viewing season in October. We had a king size bed room with a fireplace. Room was clean and very spacious. The gas fireplace was so nice to use--timer could be set for 60 minutes. The hotel was quiet in the evenings! We purchased a bed/breakfast package when we booked the hotel at an additional price. The breakfast was wonderful, and well worth the additional money. Made to order omelettes, pancakes, waffles, french toast were always available. In addition, scrambled eggs, bacon, sausage, grits, danish, sweet breads, fruit, cereal, toast, multiple juices, yogurt, toppings, and good 'ole coffee were served buffet style. The eating area was very nice as well. This was definitely not your typical breakfast served in other chains! A great way to begin the day!

The hotel had a gas fireplace in the lobby area, with TVs on each side. Also, a firepit and hot tub were outside in a patio setting. An indoor pool, visible from the fire pit, was also available.

The hotel was located on River Road, just a few blocks from the "main road" through Gatlinburg. We were able to walk to dinner, avoiding the need to drive for meals. A trolley stop was also in front of the hotel. Gatlinburg trolleys would take you to downtown shopping for 50 cents. Very convenient! We were so pleased with the value, service and quality of this hotel. We will return for sure!

  • Stayed: October 2012, traveled as a couple
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Thank LovAntiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

Very nice hotel. We had a king suite w/Jacuzzi tub. room was very clean. No issues with Jacuzzi or anything else. some rooms have fireplaces and balconies. very pleased. Good room service. NO COMPLIMENTARY BREAKFAST. But if your in Gatlinburg your probably not gonna want to eat a continental breakfast anyway. So no big deal for us.

  • Stayed: October 2012, traveled as a couple
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Thank daleameyer812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Price Range: $109 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

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