We rolled into the Pigeon Forge area at about 3pm on a Saturday and then had bumper to bumper traffic for 12 miles all the way into Gatlinburg which took 1 hour. We checked in just after check in time of 4pm. There was a line to check in which took at least 10 minutes. Then the check in process took about 8-10 minutes. The girl at the front desk had to step away from the desk go into another room for 5 minutes to see if our room(s) was ready yet. Then we had to go to some other lady to get our parking tag. She asked if we were over 25 and had a credit card, and was saying we could get a free gift if we bla bla bla. I turned that down of course. We stayed in building 8 on the bottom floor. Note there are several different buildings and villas here not just the few you see in the picture high on the mountain top. Our building was down a hill from the building you see in all the pictures. We had a nice view of the parking lot. You would really have to be near the top to get any decent view. We had a 2 bed room combined, which means there is one door that leads to a small room with 2 separate doors. The first door plus the 2 inside doors must be opened with a key card and will shut if you do not prop them open. So this would be great for separate couples traveling together who might want their privacy. My wife and I plus our 2 children were in this one so we used a couple of the little ottomans to prop open the 2 doors so we could have free roam. The outside building is dirty and I think they need to power wash the walls and doors because they are very dusty/dirty. So we had double everything, 2 kitchens, 2 bathrooms, 2 bedrooms and a total of 4 TVs. The larger unit did have a gas fireplace which was nice as well as a flat screen mounted above it. For some reason the cable on all the TVs was grainy/fuzzy and not clear. I don't think it is a problem with the TVs. WI-FI was free although in their binder it says there is a charge. The glass on 1 of our coffee pots was cracked, so I called them and they brought a new one (used one) to the door within 10 minutes, then they called to confirm we received it. The area, in general, is very quiet. I didn't like the checkered flooring in the kitchen and bathroom. It was like those cheap tiles you see in a store. Some of them had gaps between them, around the toilet. The larger unit had a tub and a separate shower. The ceiling above the shower was bending down a little and was soft. I think there may have been a little leak from the units shower drain above. I told them about it when we checked out and they said they would note it. Gatlinburg and Pigeon Forge are heavily over run with tourists and traffic. We usually go to Branson and this place was much worse. We liked spending most our time exploring the Smoky Mountain National Park. But if you want to blow a bunch of money, then hang out in Pigeon Forge. I give this hotel/condo a 4 out of 5 to be nice. I have seen some scary reviews of this place regarding bed begs etc. but we didn’t see any. I think the place needs to work hard to start getting excellent ratings.
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- Also Known As:
- Mountainloft Resort Gatlinburg
- Mountainloft Hotel Gatlinburg
- Mountain Loft Resort Gatlinburg Tn