When my friend and I checked in to the hotel( at 406 pm) for 3 nights the staff (Ms. Pat) was fantastic! She was willing to accommodate us in any way that she could. We got a King sized smoking room on the second floor. When we walked in we saw it was a little outdated but weren't worried. We went out and experienced Gatlinburg and ate dinner only to return to our room (at 830) and put on our pjs and pull back the covers on the bed and discovered there was hair EVERYWHERE. Pillows, comforter, blanket and sheets. We started immediately calling and walking around to the other hotels nearby trying to find a room. We finally found one and returned to the LeConte View and confronted the staff about our situation. We told them that we didn't feel comfortable staying at their hotel anymore and wanted our money back. They proceeded to tell us that if we would have immediately returned to the front desk and presented our problem we could have been refunded for all 3 nights. Instead, we only got refunded for 2! I was not aware that when checking in to a hotel and taking all of your luggage to your room, that you were supposed to inspect for problems. However, we do have to say that Pat, at the front desk, offered to change the sheets and clean the room for us. We told her we appreciated it, but we were not comfortable staying in that room. The kind person she was, she proceeded to tell us she would change the sheets and clean our room upon returning the key, but we kindly thanked her for her generosity and kindness and moved on to another hotel.
- Official Description (provided by the hotel):
- LeConte View Motor Lodge is located in the heart of downtown Gatlinburg, just steps away from the variety of shopping, entertainment, and dining establishments offered in the area, and only a short drive from The Great Smoky Mountains National Park. We offer our guests the use of our indoor pool and hot tub, our outdoor pool, and a free continental breakfast each morning. Let LeConte View be your home in Gatlinburg! ... more less
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- Also Known As:
- Leconte View Motor Hotel Gatlinburg
- Leconte View Hotel
- Leconte View Motel