My friend and her daughter were staying in this hotel for one night. Our dance team was attending a competition at the convention center across the street. My friend ended up being taken by EMS to UT Medical Center (around 8:00 pm) because she was having stroke symptoms. When I took her daughter to the hotel to check her out and get their things, I asked the person at the desk if they would be willing to refund their money since they would not be staying in the room that night. The lady told me that if they had known that they would not be staying in the room, they could have booked it because they were sold out that night. I responded by telling her that they could not have given notice for this. She said that it was their policy that once you were checked in and they could no longer book the room, they could not refund money. I told her we had proof that my friend was at the hospital and told her that "sometimes there are more important things than money." The lady once again commented that she could have booked the room if they had known in advance and that they could not give a refund. She would not even guarantee that my friend's car would be fine to stay in their parking lot until they could come back and get it!!!
Later, I found out that this woman is the owner of the facility!!! She never even showed concern for my hospitalized friend during our conversation. Never asked if there was anything they could help with. But, she made it VERY CLEAR that she would NOT refund their money! What kind of customer service is this? Several members of our dance team have stayed at this motor lodge for this dance competition for the last few years (only because it is so close to the convention center). When the other moms found out how this lady responded to an emergency situation, they told me that from their experience, she is not a friendly person and were appauled by such a response. Very sad!! If you want to experience southern hospitality, DO NOT STAY HERE!!
- Official Description (provided by the hotel):
- LeConte View Motor Lodge is located in the heart of downtown Gatlinburg, just steps away from the variety of shopping, entertainment, and dining establishments offered in the area, and only a short drive from The Great Smoky Mountains National Park. We offer our guests the use of our indoor pool and hot tub, our outdoor pool, and a free continental breakfast each morning. Let LeConte View be your home in Gatlinburg! ... more less
- Reservation Options:
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- Also Known As:
- Leconte View Motor Hotel Gatlinburg
- Leconte View Hotel
- Leconte View Motel