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“Terrible Customer Service” 1 of 5 bubbles
Review of Mountain Vista Luxury Rentals

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Mountain Vista Luxury Rentals
Ranked #47 of 78 Hotels in Gatlinburg
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible Customer Service”
1 of 5 bubbles Reviewed December 30, 2013

When we checked in we found out that we were scheduled to check out a day earlier than we had planned. We asked them if they could give us another day if someone canceled and they called us a little while later and said that we could stay. We were relaxing in our room and I was washing clothes when they knocked on our door and demanded that we change rooms. We had to move immediately wet clothes and all with NO APOLOGY. We left an important birthday card in the room stuck under mattress by mistake. They told us that they could not do anything about getting it for us. I also had to empty the dishwasher from people before us which left me wondering what else had not been done.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Kentuckybamafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, January 8, 2014
When your reservation was made we did not have the number of nights you requested. We added you to the call back sheet and when a condo became available we called you to let you know that we had a cancellation in a different condo and you would have to move for the last night you were needing. The condo you were previously in had already been reserved and that is the reason you were having to move. We make notes in every reservation of guest request and also what we discuss with the guest.
We could not go to the condo after you had checked out to get the card because the guest had aready checked in. We did locate the card and it has been mailed back to you.
I do apologize for any inconvenience you were caused.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    96
    17
    3
    1
    7
See reviews for
78
12
Solo
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3
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Gatlinburg, Tennessee
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed December 30, 2013

Toilet was stopped up when we got our room and they wanted us to wait until morning to get it fixed! They also have no one at the front desk at night. If you need anything after 5:00 you are not going to get it. We wanted to ride trolley which stops outside front door of lobby, but they lock that door from inside and outside after 5:00. This means you have to wait outside in freezing cold for trolley at night.

Room Tip: If you care about service stay somewhere else.
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  • Stayed December 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Alabama
Level Contributor
390 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 920 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

This was our first stay in Gatlinburg in many years so we wanted something nice and within walking distance of everything in town. After some research I settled on Baskin's Creek Condominiums room 502. This place was great! Our room was on the top floor overlooking Baskin's Creek. At night you could hear the creek while lying in bed. The condo building is about 2 blocks off the Parkway and situated off of busy roads so road noise is not an issue. This whole complex is super clean and excellently maintained. Room 502 had 2 bedrooms (1 king, 1 w/2 doubles) and 2 full baths. The living area, kitchen and dining room are all one big room with a vaulted ceiling and a gas log fireplace. The master bedroom had a large Jacuzzi tub. The master bath had a spacious tiled shower with glass door, a large vanity with double sinks and a closet with a washer/dryer combo. The other bath had a tub/shower combo with a large vanity with double sinks. Both baths had more than adequate drawer space for your things. The kitchen was roomy and nicely furnished with a full size fridge, dishwasher, full size oven/range and a very deep stainless sink with a disposal. The heating and air worked flawlessly and was whisper quite. The return air was in the living area so you could turn on the fan and circulate the warm air from the fireplace into the other rooms. Room 502 was very tastefully decorated in a decor suiting the mountain setting. The furniture was very good quality and the beds were very comfortable. The deck was looking over Baskin's Creek and the pool area. There were 4 very comfortable padded chairs on the deck. Oddly there was no land line phone in this room which was not an issue for us as we all had cell phones. Our Verizon phones all had full strength 4G service which was nice since the wi-fi service was non-existant in our room. We were told they were in the process of upgrading the wi-fi in the building and hope the upgrade is beyond the single transceiver we noticed at the elevators in the middle of the building. Room 502 is the last room at the end of the hall and a long way from the wi-fi transceiver at the elevator. Being the last room on the hall though also meant that there was no room adjacent to the master bedroom which no doubt contributed the quiet rest we had each night. Parking was adequate during our visit with parking under the building and most spaces under the cover of the building so no scraping frost on cold mornings. Our only real complaint was the televisions were all standard definition CRT types. We didn't spend much time watching TV so it wasn't that big a deal for us but they should upgrade. It seemed odd that such a nice facility would have such outdated televisions. Front desk staff was polite, efficient and helpful at check-in and check-out.

Room Tip: 5th floor rooms all face the pool and overlook Baskin's Creek. 5th floor rooms also have faulted...
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank coastermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, December 31, 2013
Thank you so much for your review. We do appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Alabama
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed December 19, 2013

Once again we stayed at Baskins Creek and once again we are as happy as before. We stayed in Unit 509 and will recommend it to anyone needing three bedrooms/three baths.
The location is perfect for us. Park once and walk to all downtown attractions and restaurants and stores. The unit was very well maintained and comfortable.
You will not go wrong staying here.

Room Tip: Three bedroom/three bath units are on the 5th floor only. Even number units face the pool. 509 has a...
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EASeabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, December 31, 2013
We are glad you all enjoyed your stay. Thank you for the review. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringgold, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 4, 2013

This is the ONLY place my family and I stay at while vacationing in Gatlinburg! It was our first time staying in this particular unit but just like all of the others we have stayed in at this property, it was clean and well decorated! As usual, the staff was extremely friendly and helpful. We are already planning our next trip back to Baskins Creek in a couple of months!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sandi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, December 5, 2013
Thank you for your review. We are glad you and your family had a great visit. Hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramer, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

I happened upon this beautiful property while searching for places to stay in Gatlinburg. We usually rent two condos and stay throughout the Thanksgiving break from school. It is well-decorated, clean, and very safe...an all-around amazing experience for the entire family. We have been three different Thanksgiving breaks and cannot get enough of it!

Room Tip: Jewels is the one we always work with. She is VERY professional and makes sure we are taken care of...
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TNTeacher2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, November 18, 2013
Thank you for your review. We are glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snellville, Georgia
1 review
4 of 5 bubbles Reviewed November 12, 2013

Had a great time at this property. It had all we could need and more. Clean, well furnished, small problem super quickly addressed. ( living room TV went out) We have stayed at this property many times before, 1st at this particular unit, but like all the other units, perfect in every way :)

Room Tip: Pick an idd numbered unit so it faces the city and mountain view versus pool view..kinda boring look...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Rhonda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
215MVLR, Manager at Mountain Vista Luxury Rentals, responded to this review, November 18, 2013
Thank you for your review. We are glad you had a good time. Happy your issue was taken care of.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain Vista Luxury Rentals

Property: Mountain Vista Luxury Rentals
Address: 514 Ski Mountain Rd, Gatlinburg, TN
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
#10 Family Hotel in Gatlinburg
Number of rooms: 5
Also Known As:
Baskins Creek Condominiums Hotel Gatlinburg

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