My mom, husband, and I stopped here for lunch during a visit to Gatlinburg in October. The owners were soooo friendly. They told us about a larger table outside around the corner and mentioned that they would bring our food out to us when it was ready. We knew how busy they were so we offered to come pick up the food ourselves. They insisted that we make ourselves comfortable and they would bring it out. In addition to them bringing the food out to us, they also came and checked on us later to make sure everything was good. Customer service and satisfaction was their number one concern regardless of how busy they were. The food was also great! They even make their own soft pretzels on demand. Five stars all the way!!