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“Great Hotel by Gatlinburg Standards 1 minor problem”

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Hampton Inn Gatlinburg
Ranked #9 of 77 Hotels in Gatlinburg
Certificate of Excellence
Virginia
Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
“Great Hotel by Gatlinburg Standards 1 minor problem”
Reviewed May 10, 2008

Each year we have a conference in Gatlinburg in May

I called the day before arrival and asked about a refrigerator and microwave in the room. The courteous response - “No, but we can get you a fridge and there is a microwave in Lobby 24/7 - no gym, but lots of hills to walk”. (Only 1 gym in the whole area and I think he wants $15.day)

Arrival - Convenient enough for G-burg on the main drag - driveway sneaks up on you though - older style hotel with rooms exiting to exterior walkway - people should be careful at night on the back side of hotel as it is bordered by trees and is dimly lit same for the stairwells on the end.

At check in we were informed we were upgraded to a Jacuzzi Fireplace Suite! - sweet!

Staff was nice, polite, and down right fun

Breakfast - typical Hampton Inn - mainly Carbohydrates

Parking seemed plentiful - small spaces though

High Speed wireless available and it worked!

The room had am awesome gas fire place in the corner of the room - has a dial timer to turn it on - balcony opens onto the parking lot carpet is dreary, but the bed is super comfortable. It looks like new pine (light) colored furnishings... Jacuzzi is big - privacy is lacking as there is a folding door between the bedroom and Jacuzzi - room had a complete refrigerator/microwave/coffee maker set up. It appeared rooms were being upgraded, at least with new bathroom fixtures.

Downside
No desk to work at

Maid service - seemed to only make the bed, and not change the sheets they did refresh the towels - a piece of soap was still in the bathtub the next two mornings- coffee maker not cleaned nor were the excess used Styrofoam coffee cups thrown away, crumbs and lint were still on the carpet.

I took a pen and put a small x on the sheet near the bottom - it stayed all week - always makes me wonder if they change the sheets between different guests?

I would have given this hotel a 5/5 except for the maid service.

  • Liked — Better than most in Gatlinburg
  • Disliked — Maid service was poor in my opinion
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank a1scuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Knoxville
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 5, 2008

My husband and I stayed here on a long weekend vacation. The staff was super nice and even called the room 10 mins into the trip to make sure that everything was perfect. The room was SUPER clean and really nice. Our room wasn't very close to the elevator but was only three flights up, so we took the stairs. From our balcony we had a view of the main drive so we could watch the people and cars. We really enjoyed the location. It is close to everything. The restaurants, shopping and Ober. You can catch the trolley and I will take you lots of places, saving you money on gas. The hotel breakfast was ok. It was biscuits, gravy, eggs, and the typical continental foods. We had a great time.

  • Liked — Location
  • Disliked — Elevator
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holmes153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 29, 2008

We did not have a reservation when we checked in at this hotel but the staff was very accommodating to help us with a room (by letting us tour the rooms). There was a convention in town and only two rooms were left. The room was clean, included a balcony and for Gatlinburg this room was economy priced. This property was a little different from other Hampton Inns I have stayed at because it has exterior corridors.

  • Liked — Friendly staff
  • Disliked — Small room
  • Stayed April 2008, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank wishiniwastravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 31, 2008

Stayed here for one night as a Hilton Honors free night, prior to our chalet stay for the rest of the week. Located at the end of the 'strip' , it was easy to get to, had enough parking (which can be an issue with the large Expedition we drive). Check-in was quick, and we had a room with the view of the parking lot (hey, it was free)..There are some nicer rooms with better views of the small creek behind the property, that also face the OBER GATLINBURG lift, nearby. Our two bed room was crowded, but adequate, but there is NO DESK, just a table, which was minor since this was a leisure trip. Breakfast was very nice, and our late checkout request was easily okayed.. I would suggest one consider the back street, parallel to the main road, to bypass the stop and go main traffic, since it can put you from light (#6 (I think) to light #9 easily...and the hotel is right there. Overall, the hotel is old, like many along this area, very used, but was fine for our purposes..

  • Disliked — Looking at the pool being serviced for the upcoming season, GROSS green algae and pump running to empty into nearby creek..
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank champdds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 27, 2008

My stay at this Hampton came off of a terrible experience at the Midtown Lodge a few doors down, so my rating may be a bit skewed. To us on this particular trip, this hotel was a savior! The previous room at the Midtown Lodge was dark, dingy, buggy, and lacked the view of the river. What a breath of fresh air to walk into this bright, clean room with a fireplace and the balcony actually over the river! The breakfast was wonderful and the staff great as well. A maintenance call to re-light the fireplace pilot was resolved within 10 minutes! Stay here in Gatlinburg! You get the location, parking, breakfast and a modern, clean room with a view to boot!

  • Liked — Location and cleanliness
  • Disliked — Can't think of a thing
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TravelWriteGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryville tennessee(big orange country)
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 7, 2008

on 2-29-08 thru 3-2-08 my wife and i had the pleasure of staying at the hampton inn in gatlinburg tennesssee. living about 40 miles away i seldom go to the mountain anymore-it is just to crowded , but this time my wife had saw a special for a $99 a night which featured a fireplace and a jacuzzi in the room, i booked this on the hotels website i chose a non-smoking room, the amazing thing to me is in this day and time when we know that 2nd hand smoke kills that any hotel would now offer a smoking room especially in tennessee which became a smoke-free restaurant state in october , but please read on.while i booked a non-smoking room when i printed out my reservation ,it stated it was a smoking room, i then called the 800 number and told them i had booked a non-smoking but got a smoking they told me i had to call the hotel direct. i called the hotel to be told no problem so i was relieved to know i was in a non-smoking room.
on friday when we arrived the check in went smooth the gentleman was very friendly, i saw they still had smoking in our reservation ,i told them we booked a non-smoking ,i was informed due to some cheerleader competetion they were sold out and no non-smoking rooms were available .what else could i do but take it?
you come to the mountain for the nice clean air ,not the odor of someone smoking a nasty cigarette and it just plain stinks,do you see bears smoking cigarettes?this is suppose to be a nature city not a smokers convention -hampton inn you need to correct this and make all rooms non-smoking .
the fact is the sheets and the room in general stunk of nicotine it was gross,now lets talk about the jacuzzi , seems the hampton inn states jacuzzi and fireplace, i love the fireplace but the jacuzzi is a bath tub with jets nothing more ,and the worst of it all was there is doors from the room to the jacuzzi- so you have no privacy in the bathroom !!!!
the good things free breakfast -not a lot of good food, very dark bananas. old dry cereal, bagels and doughnuts -but it is free, and you are in walking distance of several resturants and the tram which is pretty cool and high- ,in knoxville i have heard of calhouns in gatlinburg it was not good ,as for bubba gump it is fair only compared to the charleston store, avoid the pancake house across the street it is bad!!!!
not a bad deal but could be a whole lot better ,and i guess that why they call them the smoky mountains because so many folks are pollution our air with their nasty cigarettes.COME ON HAMPTON STEP UP TO THE PLATE AND MAKE THIS A NON-SMOKING HOTEL!!!

  • Liked — location
  • Disliked — smoking rooms
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank hydebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2008

After reading quite a few reviews for many of the Gatlinburg area hotels, I booked a stay at this hotel. I was very impressed upon arriving . The check in process was handled very professionally and the staff was so friendly. My husband, myself and my teenager stayed in a king -creekside room for 2 nights . The room was very clean . We moved to the suite for the remaining 3 nights,( only because the room was a little cramped for a rollaway bed) and were very happy .The suite had a living area with a fireplace and large TV, the kitchenette had a full size refrigerator,dishwasher , stove and microwave oven. The kitchen was equipped with a table and chairs,dinnerware and utensils. The very roomy bath had a shower and the large jacuzzi tub was in the spacious bedroom. The suite was just beautiful!
We ate the breakfast that the hotel offered each morning and it was very good. Everything was well stocked and actually was not removed until well after 10:00 most mornings , giving everyone plenty of time to enjoy their meal without rushing.
The locallity of the hotel was great- within walking distance to everything in downtown Gatlinburg. There were many wonderful restaurants nearby.
I would stay at this hotel again in a heartbeat - It made for a great stay!

  • Liked — everything!
  • Disliked — nothing!
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank wprod333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Gatlinburg

Property: Hampton Inn Gatlinburg
Address: 967 Parkway, Gatlinburg, TN 37738-3103
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Business Hotel in Gatlinburg
#8 Romantic Hotel in Gatlinburg
#13 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Gatlinburg 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Hampton Inn Gatlinburg Hotel Gatlinburg
Gatlinburg Hampton Inn

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