We visited OCL in May and chose it again for our recent 3 night stay in October, mainly for availability and cost. Had mixed feelings for my first review, and have to say I still do.
First, the good things about the hotel. Rates are great, and the AARP discount makes it even better. Rooms are very clean, no complaints in that area. Most front desk staff are very friendly and helpful. Basic continental breakfast is offered, including make-your-own Belgian waffles (YUMMY!). Complimentary USA Today newspaper is available each morning in the lobby. A new addition (possibly seasonal?) that was a big hit with hubby - warm cookies and hot apple cider each afternoon! Location is perfect - easy walk to the main strip, yet quiet. Free in-room Wifi is now available and connection was easy.
And the cons. None of them major, but improvements could easily be made. First, acceptable discounts should be listed on the website. We only knew about AARP because we asked. No itemized receipt is given at check in, just the credit card receipt with total amount. When we got to the room, I noticed immediately that the clock was unplugged - when we plugged it in, we realized it was broken. That should have been addressed when the room was cleaned. We took it down to the front desk, and were told another one would be located and brought up. We can only surmise that the woman who checked us in, and handled the clock issue, must be related to the hotel management. I can't fathom why someone so unfriendly would otherwise be placed in a customer service position. Everyone else was super friendly. Beds were still sqeaky, but these were not as bad as the ones we had in May. W were prepared with heavy duty earplugs. Wifi was easy to connect to, but very slow. My browser would time out on many of the pages I normally access on a daily basis. There was a nice flat screen TV, but no channel guide in the room. Also no pen or note paper. The small towel rack next to the sink was loose and ready to fall off the wall, so we didn't use it any more than we had to. And my hubby was once again disappointed in the very watery sausage gravy at breakfast.
All in all, this place is a good value for what you get.
- Official Description (provided by the hotel):
- Old Creek Lodge promises the best that nature has to offer in Gatlinburg with its unique mountain charm located at the entrance to the Great Smoky Mountains National Park. At Old Creek Lodge you’ll find state-of-the-art amenities among its traditional mountain craft decor and massive log beams. Downtown Gatlinburg shops, restaurants, and attractions are just outside your door. ... more less
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- Also Known As:
- Old Creek Hotel Gatlinburg
- Fairfield Inn Gatlinburg
- Fairfield Gatlinburg
- Gatlinburg Fairfield Inn