One of the strangest experiences ever: upon check-in the two front desk staff could not agree on whether they had already checked another customer into the room I had reserved. They gave me the key card and told me to go upstairs and check. I ended up walking in on a woman in her pajamas! While they searched the computer for another room for me, the staff commented that they hoped they wouldn't have to downgrade me. (I would hope not!) The next day they blocked me out of the room for not paying, despite the fact that I had given (and they had authorized) two of my credit cards for payment. I asked if they could have notified me when they thought there was a billing problem, instead of locking me out of the room. They said that they did try to reach me on the room phone (yes, the same room they were locking me out of) but didn't think to try my cell phone. The housekeeping staff kept asking us throughout our stay what we wanted done with the cleaning - when we replied "what you normally do" they looked very puzzled and several times left our beds unmade if we had left articles of clothing on them. The final comedic moment occurred when a friend staying in a room down the hall called down to the front desk to report problems with the internet connection. The front desk staff recommended that they open the door to the room to let the signal in. The one bright spot was the breakfast: great omelet station!
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- Also Known As:
- Glenstone Hotel Gatlinburg