First off, let me say as far as the staff, they were very polite! Fast to assistance you with you concerns, except for the lady whom checked us in. She told us she did not have a room for us, which I had already paid for online..Had I not had my confirmation with me, I would have been out of luck. I told the lady she needed to find me a room, so she told me she would put me in someone elses room!!! WHAT??? Is this how it works?? So does this mean that the family that checked in prior to us got our room, so in turn she put us in someone elses?? Then we get to our room and it "smelled like dirty feet". YUK. The bathroom was so small you have to literaly back in. Your knees rub the door while you back between the toilet and sink just to shut the door. When you shower, you stand in water ankle deep. Then when we went to bed, it was impossible to keeps the sheets on the mattress. Children wanted to swim, but would not let them because the water was so mucky green in color you could not see thru it. Last but not least, my teenage children was offered to purchase drugs from some other high school kids that was also staying at the hotel. I understand this was not the hotels fault as far as the kids were concerned, so we just left. It was HORRIBLE. As far as the "Patio Resturant down stairs, it was great and the price was only $5.00. Hotel decor, very outdated, and overpriced for what you get. Location,well, not so good either. 1/4 mile hike uphill all the way. Don't be mislead by the photo on the website, because it is very misleading. So my opinion, this place is terrible at best. Thank you trip advisor for letting us share our opinions & advice.
- Official Description (provided by the hotel):
- Glenstone Lodge features a variety of newly renovated accommodations to suit all needs and budgets. Whether it’s a large King or Double Queen room, you’ll find the space you need with a price that you can easily afford at our hotel near Great Smoky Mountains National Park. If you are planning a family vacation, Glenstone Lodge also offers large Suite accommodations perfect for the entire family. Our charming lodge is a Gatlinburg landmark located in a beautiful mountain setting along the clear and sparkling LeConte Creek in the heart of Gatlinburg. Our location allows our guests to be sheltered from the pedestrian traffic and noise yet provide the convenience of being within walking distance to downtown Gatlinburg and all the many attractions. A trolley stop is in front of the hotel for an added convenience for those who may want to visit surrounding cities. Many group planners are repeatedly placing their confidence in the Glenstone Lodge due to this ongoing commitment. ... more less
- Reservation Options:
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- Also Known As:
- Glenstone Hotel Gatlinburg