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“Good value, and comfortable”
3 of 5 bubbles Review of Glenstone Lodge

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Glenstone Lodge
Ranked #41 of 78 Hotels in Gatlinburg
Edinburgh, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good value, and comfortable”
3 of 5 bubbles Reviewed April 4, 2013 via mobile

Slightly set back from the madness of the main drag, this hotel was booked through a 'secret hotel' deal I found online. The hotel, in fitting with the whole town, feels a little outdated. Our room was in the main section of the hotel, and was very quiet considering its proximity to the large indoor swimming pool, which seems to dominate the hotels main atrium. Everything in the room was relatively clean, and the beds were comfortable. A great place to stay if you are stopping in town for one night, and you don't intend to spend much time in the hotel!

Stayed March 2013, traveled as a couple
Helpful?
Thank UK_824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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941 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
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English first
Michigan
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed April 2, 2013

We enjoyed our stay. The room was clean, and was a good size. The shower had good water pressure, and lots of hot water. Our room had a beautiful view of the river. We ate breakfast at the hotel one day, and it was a good value for the money. Close enough to the main attractions to make it a convenient stay. We didn't use the pool, but it looked like others were enjoying it. Overall, I felt like this hotel was an excellent value, and would stay here again.

Room Tip: I liked being able to see and hear the rippling stream.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank zenMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, TN
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 30, 2013 via mobile

Stayed one night. Didn't use the indoor pool, but it looked very nice and clean. Room was satisfactory with a comfortable king bed and actual real sized pillows unlike the little knots you get at a lot of chain hotels. Bypassed the breakfast because I always eat at the Log Cabin when in Gatlinburg. Gas fireplace warmed the room up quickly on a snowy day. Only complaint was the amount of sound that travels through doors to an adjoining rooms. Guess this just comes with an older hotel. Very nice staff as well.

Stayed March 2013, traveled on business
Helpful?
Thank 51bdeere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, April 4, 2013
Thank you very much for your comments. We have passed your comments along to our staff.
We hope you will give us the opportunity to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecon, United Kingdom
Level Contributor
114 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 bubbles Reviewed March 21, 2013

My wife and I stayed here for one night on the 20th March 2013, in room 265 a king.
We checked in using a voucher from one of the many booklets that are available in this area. When we presented the voucher the male receptionist said "What this, I have never seen a voucher for here before!" What? Then the female receptionist helped us, but why we were put in Room 265 we'll never know (Unless it was because we used a voucher). The hotel is very impressive from the road and adjacent there is a swimming pool and covered sitting area. Inside the is a feature indoor swimming pool and a good sized meeting area. However at the back in where they put us. The room didn't rate 2 stars, was small and poorly furnished. Even the walkways were tatty and needed a repaint. The elevator at the rear of the property (That we had to use) was erratic and was broken when we checked out, so humping our cases down to our car said just about everything.
Would we stay here again? No, even at the voucher rate this room was poor value, and the only breakfast available was a $10 buffet. which is too much for our usual toast and coffee.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spock_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, March 28, 2013
Thank you for your comments. We regret that we did not meet your expectations. I am sorry that the front desk agent was unaware of the voucher. Our walkways are scheduled for repainting as soon as the weather warms up and also as occupancy allows as we have to close down the rooms until the paint dries. Our elevator service company has been informed about the issue.
Our breakfast buffet includes a drink and is comparable in price and quality to any sit down restaurant in town. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gatlinburg hotels

Kingsport, Tennessee
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

We had a nice experience at Glenstone. It's not a new hotel by any means but very clean, affordable and a nice indoor heated pool (although it's not heated enough for me, my kids enjoyed it). We ate breakfast in their restaurant, it was very good and reasonably priced. This was not our first stay here, we will definitely be back.

Room Tip: Interior pool side room is nice in the winter. You can view the indoor pool from your right outside...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, March 15, 2013
Thank you so very much for your review. We look forward to your next visit.
Thank you for your patronage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

There must be nicer rooms, there has to be. It was clean and functional and orderly, I guess it was o.k. The restaurant in the hotel was o.k. I wouldn't swim in the pool for any amount of money. I thought we got a good deal on what we paid for the room until I saw the room, then it changed to " oh, the lobby and the facade are ok, but the rooms don't go with that, so, I felt like I made a bad choice. No, I wouldn't stay there when we go back, unless it's to see Tex down at the Smoky Bear grocery store down the hill and across the road. What a great guy, and a fantastic cook. See you soon in Gatlinburg. Maybe we could go over to Nantahala and ride the duck boat over the rapids in the 45 degree water, eh ?

Room Tip: uh..........to quote Homer Simpson........." Doh".
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimallman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, March 15, 2013
Thank you for your review. I apologize that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed March 5, 2013 via mobile

We stayed here March2013. The indoor pool area was nice but could be cleaner. The front desk staff were average, but unable to assist in any way possible when I told then my in-room hair dryer was not working. The bathroom was extremely small which is understandable due to age of the hotel, but if u need space in the bathroom u may need to go somewhere else. U literally have to straddle the toilet to get out! Also, we were happy that the wifi worked in our room! Overall a decent stay for us.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WHITnJAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlenstoneGM, General Manager at Glenstone Lodge, responded to this review, March 8, 2013
Thank you for your review. Our pool area was recently newly recarpeted and looks great. Our recent pool inspection scored a 98 out of 100. We apologize if the staff was unable to provide a hair dryer. Housekeeping/maintenance does have spares but they may all have been in use. We are glad that you still felt you had a pleasant stay. Thank you and we hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glenstone Lodge

Property: Glenstone Lodge
Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 78 Hotels in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Glenstone Hotel Gatlinburg

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