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Glenstone Lodge
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Reviews (1,051)
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All reviewsbreakfast buffetoutdoor poolglass elevatorthrough grouponan older hotelthe main stripdowntown areatrolley stopflat screen tvnational parkpavilionattractionstnsmokiesfireplacecreekstream
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Reviewed June 5, 2012

We booked this hotel through hotwire which means it was a surprise. Went though the reviews and became leery. We needed a quick local getaway for some down time and even though this place is DATED and needs UPDATING, we had a good time. The tiered pool is an amazing feature and was a welcome swim for two water people like us. Our room had no fridge and a very tiny bathroom. The balcony wasn't big enough to fit two chairs facing outwards. The furniture had seen it's day and definitely needed replacement. Over all the room was very very clean just old. We were on the second floor where there were two wireless routers so we had no issues getting an internet connection. The ice machine on the second floor has yet to be repaired and so we had to ask the front desk where to get ice. Service was friendly and helpful. I would never pay full price and most likely wouldn't recommend to others coming into town as we are people who live in the area. There are better places to stay that have more recognizable names that are in the same price range. With all that said we did have a good time!

  • Stayed: June 2012, traveled as a couple
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Thank ChristynJason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2012

We took advantage of a Groupon special and stayed for two nights. It is a nice rustic looking place. I loved the glass elevator in the lobby and we were both very pleased with the breakfast buffet at only $8.95 per person. There was plenty of food to choose from on the buffet, so you won't go hungry. The chef will prepare your eggs any way you want them (I loved the loaded omelet I got), then there is biscuits, gravy, bacon, sausage, grits, fruit, pastries, and potatoes. We stayed on the 2nd floor and had a balcony. We had a good view of the stone covered church across the road. The lodge is located up the hill from the main road in Gatlinburg, but not so far you can't walk if your in shape for it & you can always catch the trolley coming back if you get tired for 50 cents per person, but be sure to have exact change. I recommend you get a trolley pass & take the trolley while in Gatlinburg to save paying so much for private parking. I realized when we were almost home (about a 5 hour ride) that I had left our cell phone chargers in the room. When I called & asked about them, they offered to mail them back to me because they had already been found by the lodge cleaning staff. I am really happy I don't have to pay to replace my phone chargers. My only complaint was that the bathroom wasn't big enough, other than that we were very happy with our room.

Room Tip: Be sure to ask for a non-smoking room like we had & a room away from the road. There was a dusk to dawn light right outside our room, but thank goodness the curtains blocked the light from coming in.
  • Stayed: May 2012, traveled as a couple
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3  Thank GlendaEMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

Have stayed here several times. Service is always good. This time our room was not very clean including bathroom. Carpet stained also. We also had an intruder in our room at 3:00 AM. Said they had trouble with sliding doors not locking. Not robbed thank goodness just a prank I think. I will look elsewhere in future.

  • Stayed: March 2012, traveled with family
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Thank judycrisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012

we got a Groupon for this lodge for a great price and didn't set our hopes to high. Needless to say for family reason we only stayed one short night( sick kids), but the time spent there was very nice. The Lodge is located up the hill from the main drag in Gatlinburg, but not to far for you to walk if you are in shape to do so. It is across the street from a great pancake place. The staff was super friendly even helping us find a hospital that was open. the room was a nice enough room, not very clean , found hair in tub, sink and bathroom floor, also lots of food on floor and under table but the beds were soft enough. Yes the bathroom was small but not smaller than other holes. The pool was nice, waterfall was off but you didn't miss it. The only down side to the hotel was that they could not find our swim stuff we left behind. we left very early in the morning to head home because of the sick kid, and I left the swim stuff ( 3 suite, life vest and towels) in the dresser drawer, had hands full so I didn't miss them until later. Once home in Indiana and kid was better, called hotel and they said they didn't have them nor had they found any all month, this was 3 days later. Hard to believe, sucked too, brand new suite. :( I am not sure we would stay here again, if not for the groupon their regular rates are way to high for a hotel off the strip that is very out of date.

  • Stayed: May 2012, traveled with family
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Thank JetMecGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2012

I love the folks at Glenstone...Ursala and Robin are the best.....John and Rebecca(3rd Shift Staff) can't be beat....My family and I have stayed here for 10 yrs- We love the pool, elevator, and the big front foyer with the smell of good food.....Our church has an annual Married Couples Retreat here every November....its one of the highlights of our church ministires every year-most of all we love the people that run Glenstone...and I ask the Lord every time I leave to let me come back to Gatlinburg, and stay at the Glenstone.

Room Tip: Ask for one that has a fireplace.
  • Stayed: November 2011, traveled with family
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1  Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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