Our room was in an adjacent property (Spruce Glen) which is a converted motel. We were informed *at check-in* that there was no air conditioning. While the room itself was fine (albeit, stuffy and warm), we were placed in a room next to a series of three rooms that are apparently used to house employees and equipment (this despite the fact that the place was not crowded). Beginning around 10PM, there were people/employees going in and out, yelling, shouting to each other, leaving and coming on motorcycles. We couldn't close the windows because the room was very warm. Finally, at 12:30 I called the front desk (and she was very apologetic) and someone came over and told them to be quiet. Things improved, but were still noisy. When I mentioned it at checkout, a different front desk clerk said she had been told about this by the overnight clerk, but made no apologies to us. When we suggested that in the future they might consider not putting someone in that room when other rooms were available, she made no comment. There was no offer to discount the room for our difficulties. Having worked in a hotel as a front desk employee, I was surprised at the lack of customer service.
Other than the noisiness, the sheets were a bit rough and the mattresses (at least the twin--the room was a double and a twin) and pillows were not very comfortable, but they did appear new and things were clean. The bathroom (with the exception of the tub) had been upgraded. There is a small flat screen TV and a fridge in this room. There was also a fan that was very noisy (but useful for drowing out outside noise). The room unfortunately looked out over dumpster, a garage, and some broken down cars. This was a shame because beautiful Lake Superior views were available had all this junk been moved elsewhere.
Motel guests have access to the main lodge (Aspen Lodge) including sauna, whirlpool, and pool. There is wi-fi in the main lodge, not the motel. The free breakfast was very basic--thin coffee, bagels, frozen waffles, instant oatmeal, juice.
Location was convenient, just beyond the main downtown area, near grocery stores.
- Official Description (provided by the hotel):
- The Spruceglen Inn is located on the East entrance to Grand Marais, Minnesota. This charming village is on Lake Superior's North Shore less than two hours Northeast of Duluth, on scenic Highway 61. Grand Marais is the Hub of activities in Cook County, located at the foot of the Gunflint Trail, the gateway to the famous Boundary Waters Canoe Area and remote Isle Royale. Just ten minutes to the Gunflint Hills Golf Course or Pincushion cross country center and twenty minutes to Lutsen Mountains Ski Area, Alpine Slide and the Superior National Golf Course. Spruceglen Inn is our most economical lodging choice... check in at the Aspen Lodge front desk and enjoy the Aspen Lodge swimming pool, whirlpool, sauna and sundeck. Free continental breakfast in the Aspen Lodge fire side lobby. Free WIFI high-speed internet access... refrigerators in every room. Spruceglen offers convenient drive up to your door parking with additional space for boats and trailers. Limited pets allowed with permission. Some smoking rooms available. ... more less
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