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“Ok...”
Review of Java Moose

Java Moose
Certificate of Excellence
Restaurant details
Iron River, Wisconsin
Level 6 Contributor
113 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
“Ok...”
Reviewed October 2, 2012

I'm not a coffee snob but I guess I expect more out of a local coffee shop. I had a latte that was lukewarm at best. But, the mix was right and I tend to like my latte extra hot so I could overlook that. What was disappointing was the service. I went in on a Thursday afternoon to get a latte and ice cream cone for my husband while he waited in the car. There were maybe 2 people there using internet. And, from what I could guess, four employees (or two employees and their friends standing in the way). My order took forever, not because I was waiting to order but because the staff was too busy gabbing out who would be cleaning off tables and whatnot and how many days the other person had been doing whatnot. If they had been multi-tasking and making my coffee, no problem. But they weren't. Then, I get my cone and finally my coffee. Only, they don't put a lid or warmer on it. The lids and warmers are across the restaurant. So, I'm attempting to do the one hand balance thing across the restaurant with a wallet, ice cream and coffee. Then, I'm trying to get the cozy on while not dropping my ice cream cone. Total disaster. Even with two people, literally standing 2 inches from me, not a single person offered to help. Sure, you could think, maybe they didn't notice. But no, they were staring at me. I sort of felt like a zoo animal. I eventually got it figured out and on the way out I hear one of them complaining about the owner busting them texting on their phone. It appears the owner strives for quality customer service but was MIA during this encounter. That's disappointing to hear because the shop is cute and lots of folks told me to visit here. I'll definitely go back next time I'm in Grand Marais but I'll go there in the am in hopes of a better customer service experience.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank NorthernWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Visitor rating
    160
    76
    20
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Minneapolis, Minnesota
Level 3 Contributor
18 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Nothing special”
Reviewed September 13, 2012

Prices were good, no must try items. Waited a long time for our drinks and it wasn't even busy. Has a nice little patio to see the gorgeous lake, that's the best part.

Visited September 2012
Helpful?
Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
64 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Ice cream, cookie, and latte for a walk along the harbor.”
Reviewed September 7, 2012

Busy little ice cream and coffee shop on the West end of the harbor in GM, a good place to start a walk along the red rock lined harbor in the evening after a day of hiking.

Visited September 2012
Helpful?
Thank Wind4surf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Park, IL
Level 4 Contributor
30 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Best cinimmon rolls!”
Reviewed August 27, 2012 via mobile

They are gooey and warm and just what you need with coffee and a seat by Lake Superior. Hoy out of the oven and you are in heaven

Helpful?
Thank Cathric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota City, Minnesota
Level 6 Contributor
104 reviews
73 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Great cup of coffee and view”
Reviewed August 13, 2012

We always stop by when we are in Grand Marais, at least once but often more than once. Staff is friendly and the coffee is always fresh and good.

Visited August 2012
Helpful?
Thank joxxxxxjoxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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