How do you give five stars for the staff and 3 for the hotel itself? I averaged these and came up with four stars ... We stayed six nights over the new year 2011-12.
The staff were terrific: They found us a wonderful corner room with fantastic views of the bridge (thank you, Donna). They mailed packages for us (thanks, Bernadette). Room service and restaurant staff both were gracious. The concierge was lively and fun and full of great suggestions. We were most impressed by staff throughout the hotel.
The hotel itself was lacking: 1) The Internet worked horribly; we rarely were able to connect at all and were asked several times during each day to pay (again) to connect. (The hotel removed all extra charges, fortunately.) Most of the time we went to a local Starbucks to get online. 2) The TV had bad reception; a service person came to our room twice but the problem was apparently not fixable. And two movies we ordered (and became engrossed in) stopped before they were over! (Again, charges were removed when we complained.) 3) The tap water tasted awful. I love New York City tap water but the water from the tap in this Brooklyn hotel was undrinkable.
Brooklyn needs more good reasonably priced hotels. If this Marriott would up its game it could be the best Brooklyn has to offer.
- Official Description (provided by the hotel):
- New York Marriott at the Brooklyn Bridge is the ideal choice among Brooklyn, New York hotels for business or leisure travel. We offer luxurious and recently renovated accommodations in downtown Brooklyn boasting a relaxed but modern atmosphere with state-of-the-art amenities. ... more less
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- Also Known As:
- Marriott New York At The Brooklyn Bridge Hotel Brooklyn
- New York City Marriott
- Marriott Brooklyn Bridge
- Brooklyn Marriott