I have stayed at Hotel Luxe twice in the past month. I travel to Brooklyn to visit my GF and we stay here while I am in town. After the first time I stayed there I talked to the manager about honoring the same price I had when I was there the first time, he agreed and someone from the front desk sent me an emailed invoice confirmation of the total price and rate per night. When I checked in I was told the total would be $50 more. The employee behind the counter said the price on the weekends was $20 more per night (plus taxes $5 +/- a day). I explained I had an emailed invoice confirming the price and the manager said he would honor my previous visit price. They said they would have to check with the manager the next day when he came in to work.
After lunch the next day I stopped in at the front desk to make sure everything was as promised in the email. I was told that the NEW price was correct because the weekend rate is $20 more. I again explained I had the emailed invoice stating the price would be the same for all 4 nights I was there. They said and I quote; "The weekend price is $20 more, the manager apologizes for the misunderstanding on the email." Misunderstanding? How is there a misunderstanding? I called them directly to set up this reservation, I didn't use any of the travel sites, their website, nothing I spoke with them and had in writing an email directly from their "front desk" with the agreed upon price and they still would not honor the price.
I have pictures I can provided if they try and say this is not true. I paid the new price but was very disappointed they did not honor THEIR pricing.
On top of all this we had to call or ask the front desk everyday to have our room cleaned and serviced with new towels.
I am not sure if I will stay here again. Which is a shame because I liked the location of the hotel.
- Official Description (provided by the hotel):
- Welcome to Hotel Luxe: a sophisticated and modern urban hideaway in New York City featuring contemporary amenities and stylish guest accommodations. Hotel Luxe is conveniently located on one of Brooklyn's main arteries-Atlantic Avenue. Complimentary Amenities include: Breakfast, WiFi, In-Room Coffee, Flat-Screen HD TVs with premium channels, Front Desk/Concierge Assistance for Restaurant Recommendations, Airport Shuttles, and Car Service Arrangements ... more less
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