Generally, I used to like this diner. we'd go about one to two times a month varying between breakfast and lunch. service is usually good, staff is friendly and the food was pretty good. However, after today's ordeal and the bad attitude of management i will NOT be going back, EVER.
i ordered a chicken souvlaki - which is usually quite good. but before i even got started, i wanted to shift the chicken and pita to a different plate from the salad not to soak the pita in the dressing. i just moved the pita and ugh HAIR! i informed the waitress, who was just as disgusted, and immediately took it away to bring me a fresh plate. 10 minutes later, another plate arrives, yes, it appeared to be freshly made as the meat was quite hot [but not burned, as if re-heated], and i go through the same process to move the pita and chicken to a different plate, and AGAIN, ANOTHER hair [short, curled, black]. again calling the waitress and asking for the check.
now, my companion was not yet done eating, and most places i know, and have seen, would just offer to comp the meal cause A: it's DISGUSTING and happened TWICE; and B: I've yet to eat and my companion barely touched her meal thus far from disgust, as well.
my check is brought and my meal is removed and the other one is still on the check. ok, no worries. i don't scheme or try to get free things just for the sake of it, but for good relations and to show good faith that this was truly unexpected, as well as the fact that it happened TWICE, it would, IMHO, just be good form to comp the meal and hope the customer returns. I asked the manager wth was going on in the kitchen and he has the nerve to tell me, idk, it was a red hair, no one in my kitchen has red hair...implying, of course, that it was put on the plate after it was brought out. Now, note, neither I, nor my companion have red hair, either, and it was a BLACK hair, short, and consistent with EVERY single latino bus boy and server in the diner. I pointed that out and he basically turned around said, idk, and moved it along. I noted that most places would just comp the meal and be done with it. He says, oh I did, see, I took off your plate. Well, clearly you don't comprehend the term comp...you took off the price of my plate cause I NEVER ATE ANYTHING; comping the meal would've entailed comping the check for my companion, as well, who barely touched hers after seeing not one, but TWO hairs on two different "fresh" plates.
I didn't make a stink, I didn't cause a scene, I took the check, paid it, left the remainder of my companion's meal untouched [enough for another meal (or two) for many] and walked out. And we will NEVER be returning to that disgusting place, again.