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“Bad customer service, long wait just to meet the waiter & even a longer wait just to place order”
1 of 5 bubbles Review of Night of the Cookers - CLOSED

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Night of the Cookers
Restaurant details
Brooklyn, New York
1 review
“Bad customer service, long wait just to meet the waiter & even a longer wait just to place order”
1 of 5 bubbles Reviewed November 14, 2010

There presentation of the meal also need so inprovements

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank khalidson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

14 reviews from our community

Visitor rating
    2
    5
    3
    1
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
New York
1 review
“Average Food, Terrible Management Service”
1 of 5 bubbles Reviewed February 21, 2010

Late for birthday booking causes kitchen meltdown. A very bad taste left after a pre-booked party of 15 arrives for a celebratory family meal. Admittedly, the party arrived later than the planned time, but the party was admitted by the restaurant, seated for service and food orders were placed before the given 4pm deadline. The following outcome ensued:
One meal order was not completed at all - this person received nothing at all to eat
One meal order was completely changed as the kitchen could not make the Florentine dish
One meal order was changed as the kitchen would only do eggs scrambled
There were probably more, issues with the food received but this in itself is not good but not the core of the problem here - note that the waitress service was good. The problem was the restaurant management's post-kitchen meltdown service. Excuses were given by managerial staff such as - "the kitchen ran out of eggs" and "your order was placed after 4pm" and no apology or real alternative was given. The party was blamed directly for the inability of the kitchen to provide good food service. A polite discussion was attempted with the Night of Cookers Manager (part-owner?), who decided to verbally insult customers - astounding!
Advice - stay for the great jazz music but give the Owner-Manager's food service a miss.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hrhrha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Good american food. Great jazz music.”
3 of 5 bubbles Reviewed August 31, 2008

Good american food. Great jazz music.

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A TripAdvisor reviewer on Facebook
“Good food, good drinks, great atmosphere, and live jazz. The place to go in Brooklyn”
4 of 5 bubbles Reviewed May 2, 2008

Good food, good drinks, great atmosphere, and live jazz. The place to go in Brooklyn

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A TripAdvisor reviewer on Facebook
“Excellent southern cooking...martinis...and red velvet cake.”
4 of 5 bubbles Reviewed April 16, 2008

Excellent southern cooking...martinis...and red velvet cake.

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