I had a great stay here last week. In addition to it being close to the train, it was a great experience. The lady at the front desk made me feel very welcome when I arrived from the freezing bitter cold! Calling up to the room to make sure I was happy with the accomodations. I requested a robe, iron and ironing board by brought up and they each item appeared almost magically. Upon arrival it was cool to hear the hotels private music channel playing in the room (and cool bathroom) as I came in. The pricing for room service was surprisingly reasonable and the food and service was excellent. I did, however, note and take into consideration the $5 service charge.
The best part about the whole experience was one staff member's hospitality. After coming back very late from working a concert in the city, starving from working super hard and super cold from walking from the train, I realized that I didn't have my hotel card. Ty, at the front desk was very helpful and friendly and cheerfully put up with all of my questions. I asked if there was a microwave and Ty said he would have my food warmed for me and after I retrieved my food from my room, they came back with my sandwich on a dinner plate piping hot and looking nothing like the left overs I had stuffed in the tiny fridge hours before. I was excited.
Ty answered each of my questions at 2:30 am with enthusiasm and great customer service. He even recommended a great cab company to my tired brain and instead of costing $35 dollars my ride cost $24 to Penn Station. I also really appreciated that Ty thought enough about my day to schedule two wake up calls for me, which he delivered very promptly and professionally. He even had the cab waiting to take me in ample time...
In fact, if it wasn't for Ty's great hospitality, I would have surely missed my train and been stranded for a day in NY, operating on less than 3 hours of sleep. :/
Overall, my Hotel BPM experience rocked my face off and I would stay there again in a heart beat per minute...
- Official Description (provided by the hotel):
- Where music meets hospitality; Hotel BPM (inspired by the music term "beats per minute", referring to the pace count of a song), is about redefining the travel experience to a new generation of travelers, this lifestyle brand, focused around music entertainment culture, offers it's clientele a modern minimalist feel with upgraded amenities & aspects of music lifestyle mixed in. ... more less
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