I am a seasoned traveler who has stayed at many hotels across the country. The idea of staying at an unknown hotel seemed to be a bit of a risk; however, I am all for supporting new business. I will leave my overall comments on my stay for the end. In the meantime I will review select topics of interest to travelers.
$20.00 per night (this should be listed on the hotel website and at the time of check-in it was not)
Complimentary Internet/ TV Signal
Sometimes you get what you pay for, as the internet was non-existent. The hotel indicated that they have been experiencing ongoing issues with the internet and unfortunately I was unable to connect during my entire stay. Many of the TV channels also indicated “no signal” due to the poor cable service in the building. However, in all fairness I was informed when I was leaving that there was another cable company in the building working on installing new service.
I arrived at the hotel at about 1:40 p.m. and was told that it would be $35 to check-in early. I must say I was a bit surprised as most hotel chains graciously receive incoming guests without fees. After a long drive I was tired and wanted to relax. But I was not up for paying an additional $35 to check-in to a room that was apparently ready but they were unwilling to give me until it was closer to check-in time of 3 p.m. Ms. Rebecca saw the extreme disappointment on my face and suggested a nearby place to eat and offered to hold my bags and check me in shortly after completing my meal.
The lobby is very small but I thought it was cute and inviting. The staircase is less than desirable as it was very dirty and dark. Be prepared to wait in the lobby for the single elevator which services all 6 floors. The wait could be long. It was a bit frustrating when catching the elevator on levels other than the main entry as there is no panel indicator to inform you what floor the elevator is on or if it’s coming at all. I was informed by another guest that the elevator was just fixed before I arrived which means there are definitely some quirks that have to be worked out in regards to overall service.
The room is small but that was not a big issue as most NYC rooms are small. My first impression was the room looked decent but nothing to write home about. Upon further inspection I noticed the following about the room: The bathroom was NOT clean, as the toilet was dirty, the bathroom floor had footprints on it and the shower had dust and hair in it. Once I sat on the bed to pull back the covers I immediately found a small wad of hairs alongside an orange sticky receipt (or at least I think it was a receipt). There was no counter space to put your things in the bathroom; so ladies….be prepared to hang a bag of your specialty items on the door when showering. Also, there is no place in the shower to place your soap. The hotel offers a dispenser filled with soap and shampoo but if you prefer to use your own there is no place to put your things. A soap holder would be nice. The room was supposed to be stocked with the in-room mini bar but the fridge was empty and unlocked. I informed the front desk of this so I would not be charged and was told that they were unsure of what happened. Of course they offered to rectify the matter but I didn’t need the mini bar I just needed them to be aware that this was an oversight on the hotels part.
Let me say that when I complained about the dirty linens the front desk had Elizabeth come to check out my room. Elizabeth was a WONDERFUL woman who definitely took pride in her work as she cleaned my room to perfection. She was friendly, kind, and very warm. I definitely enjoyed her company and appreciated her attention to detail. My experience with Elizabeth was so good that I requested that she service my room; despite the fact that she was not assigned to my floor. Elizabeth graciously came each day and I was completely satisfied with her service.
The one great thing about the bed (after it was cleaned) was the comfort. I slept great.
At first glance you might wonder if this was a good location; however, let me say that the area was GREAT! The locals are wonderful and the neighborhood is full of great food and close to the subway. I meet several people along my walks around the neighborhood who were all warm and friendly.
Rebecca at the front desk is a very sweet and always accommodating. Of course I already raved about Elizabeth. The kitchen staff was funny and friendly (Angel and Donald were absolutely great). Lorraine was also very sweet. The hotel seemed to have hired a good group of people but they need to spend more money so the people can effectively do their jobs; cutting corners doesn’t work.
Breakfast was not that great. They only offer cold bagels (no toaster), melons, OJ and milk. The staff will cook eggs and pork bacon at request; however, they don’t have cheese or any other bread options. The OJ was on the cheap side as it tasted more like water than orange juice. More should be done in regards to making breakfast more appealing starting with a bagel toaster.
Overall, while I enjoyed the staff and the neighborhood the hotel had too many issues. There has to be a lot more attention to detail before this hotel can rate higher. UInless the hotel works out the internet/cable issues, conduct more quality checks for room cleanliness, identify a solution for the slow elevators, and do more in regards to breakfast I can’t see staying here again which is very disappointing since I thought the staff was great (excluding the person that apparently failed to clean my room upon check in).
- Official Description (provided by the hotel):
- Where music meets hospitality; Hotel BPM (inspired by the music term "beats per minute", referring to the pace count of a song), is about redefining the travel experience to a new generation of travelers, this lifestyle brand, focused around music entertainment culture, offers it's clientele a modern minimalist feel with upgraded amenities & aspects of music lifestyle mixed in. ... more less
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